Summary
Overview
Work History
Education
Skills
Timeline
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Anna Lempesis

Charleston

Summary

Logistics expert with 11+ years in dispatching and account management. Demonstrated success in leading teams and coordinating shipments for timely delivery. Proficient in logistics operations and freight management, utilizing software platforms such as 3PL Solutions, G Suite, and MS Office. Strong organizational and communication skills with meticulous attention to detail.

Overview

12
12
years of professional experience

Work History

Dispatcher/Logistics Coordinator

DCI
North Charleston
09.2023 - 02.2025
  • Managed 50+ drivers using Samsara and Trinium TMS, achieving 98% on-time deliveries.
  • Resolved customer complaints related to service issues or delays.
  • Coordinated global shipments, ensuring compliance and enhancing client satisfaction by 15%.
  • Handled ISO tanks and hazmat materials daily, adhering to safety and regulatory standards.
  • Maintained detailed shipment records, addressing customer inquiries promptly to foster trust.
  • Analyzed data from Samsara and Trinium to identify bottlenecks, optimizing driver routes for efficiency.

Logistics Supervisor

W.W. Williams Logistics
Hanahan
04.2021 - 02.2022
  • Enhanced warehouse efficiency, increasing delivery speed by 20%.
  • Mastered vessel tracking on Port Authority websites, prioritizing imports and exports to avoid fees.
  • Addressed client needs with tailored drayage, transloading, and storage solutions.
  • Reduced inventory errors by 25% through SAP, focusing on data-driven outcomes.
  • Achieved 12% cost savings using 3PL Solutions, fostering strong client loyalty.

Logistics Account Representative /AR Specialist

Synter Resource Group LLC
North Charleston
02.2019 - 02.2021
  • Championed customer service as primary contact, utilizing AS400 and Oracle for real-time payment updates.
  • Boosted cash flow by 18% through effective management of collections for rail and SSL.
  • Oversaw hundreds of accounts, reducing delinquencies by meticulously tracking payments and negotiating terms.
  • Sparked client satisfaction with tailored resolutions to inquiries and payment disputes.
  • Drove repeat business by building strong relationships, addressing complaints, and securing client loyalty.

Policy Services Representative

Atlantic Coast Life Insurance
Charleston
08.2017 - 01.2019
  • Served as primary contact for Medicare supplement customers, ensuring proper plan selection through education.
  • Maintained accurate customer records and processed payments to accounts.
  • Handled multiple requests from policy owners efficiently to ensure timely updates.
  • Protected confidentiality of patient finances and health statuses while issuing precise receipts.
  • Processed new policies and claims with attention to detail for accuracy.
  • Prepared and reviewed insurance claim forms for completeness before submission.
  • Executed administrative tasks, including client communication, mail distribution, and document scanning.

Senior Account Specialist /Team Lead

Capital One
North Charleston
01.2013 - 06.2017
  • Rocketed to Team Lead in six months, training new hires and boosting team morale with infectious energy.
  • Handled 60+ daily calls, mastering collections, billing, and customer service with empathy and precision.
  • Secured tailored payment plans, balancing customer needs with bank policies to drive compliance.
  • Conducted meticulous account research, resolving discrepancies to maintain top-tier quality assurance.
  • Leveraged multiple software platforms to deliver seamless solutions, cementing client trust.

Education

High school diploma or GED -

Dreher High School
Columbia, SC
05.1999

Skills

  • Communication skills
  • Customer service
  • Microsoft Office
  • QuickBooks
  • Google Workspace
  • Fast learner
  • Team collaboration
  • Dispatching
  • Resourcefulness
  • Customer issue resolution
  • Detail orientation
  • Analytics expertise
  • Shipping procedures
  • Account management
  • Leadership skills
  • Dispatch experience
  • SAP proficiency
  • 3PL solutions expertise
  • Supply chain management
  • EDI knowledge

Timeline

Dispatcher/Logistics Coordinator

DCI
09.2023 - 02.2025

Logistics Supervisor

W.W. Williams Logistics
04.2021 - 02.2022

Logistics Account Representative /AR Specialist

Synter Resource Group LLC
02.2019 - 02.2021

Policy Services Representative

Atlantic Coast Life Insurance
08.2017 - 01.2019

Senior Account Specialist /Team Lead

Capital One
01.2013 - 06.2017

High school diploma or GED -

Dreher High School

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Anna Lempesis