Anna Mobley
Charleston
Summary
Goal-oriented individual looking to secure a position in a responsible career that will allow me to utilize over 10 years of experience in an administrative, customer service and logistics environment.
Overview
14
14
years of professional experience
Work History
Associate
UPS
Charleston
10.2024 - Current
- Sort and fill on-site mailboxes
- Process and print shipment labels
- Scan in all incoming packages
- Package and ship for customers
- Set up mailbox accounts
- Prepare external accounts for customers
- Unload and stock truck drop- offs
- Write up prints jobs to be fulfilled
- Count, open, and close all registers
- Sanitize store, dust, shake out rugs, mop, clean restrooms, sweep, wipe windows
- Follow lockup and alarm procedures when opening and closing store
- Handled returns and exchanges according to company policies.
- Trained new associates on store operations, policies, and procedures.
- Assisted customers with selecting items and answering questions about products.
- Computed purchases and received and processed cash or credit payment.
- Operated equipment such as scanners and scales correctly during checkout process.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed and maintained relationships with clients and vendors.
- Maintained knowledge of sales and promotions, return policies and security
- Greeted customers to determine wants or needs.
- Maintained records related to sales for store management.
- Organized store by returning merchandise to proper areas and restocked displays.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Built relationships with customers by providing friendly customer service
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
- Provided customer service support for inquiries, complaints, and returns.
- Conducted testing of software and systems to ensure quality and reliability.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Heavy lifting up to 50lbs
Driver
UBER and Lyft
06.2016 - 09.2024
- Achieved consistently high customer scores due to exceptional service.
- Maintained accurate logs of vehicle inspections and repair status.
- Maintained delivery schedules without compromising safety.
- Checked vehicle after shift for damage.
- Transported clients to specified destinations safely and on-time.
- Collected payments for goods delivered or unloaded.(such as courier packages, groceries, small cargo boxes)
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Maintained confidentiality of sensitive materials during transport.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Enhanced customer satisfaction by providing courteous and professional service.
- Inspected vehicle for mechanical items and safety issues prior to operating them.
- Managed time effectively to meet tight delivery deadlines.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Documented daily mileage, gas, and other data.
- Managed time efficiently when making multiple stops along designated routes.
- Assisted passengers with loading and unloading their luggage.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Adhered to company policies and procedures related to safety and security standards.
- Prepared documents such as invoices, receipts, proof of delivery documents.
- Kept accurate records of deliveries and customer signatures.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
Forklift operator
Key Logistics Solution and UPS
11.2015 - 02.2017
- Stocking all merchandise received in throughout the day, to be put away in its assigned bin location
- Completed on-time deliveries by choosing best and efficient routes
- Made sure all point of use items were picked every day to be transported to job site for daily stocking at each assigned building
- Rewrap soiled or broken parcels
- Operated power material handling equipment to accurately select and palletize loads.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Relocated goods from dock area to appropriate storage locations.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Used handheld scanners for warehouse management system compliance.
- Reported safety and quality issues to management.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Followed maps and GPS systems to promptly complete tasks.
Harris Teeter
05.2014 - 10.2015
- Greeted customers promptly
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Trained new cashiers on procedures, customer service, and sales techniques
Wal-Mart
10.2011 - 04.2014
- Move and stock merchandise throughout facility
- Packaging (recalls, online orders, non-producing items)
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, and goods used or issued
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
Server
Buckshots
02.2011 - 06.2011
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus and answered questions regarding items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided excellent customer service to ensure satisfaction.
- Set up tables in between patrons to reduce wait times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
- Stocked service areas with supplies during slow periods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
High School Diploma -
Lincoln Middle High School
McClellanville, SC06.2011
Skills
Great communication, approachable, easy to learn, I always jump in where needed, I am a sponge for new skills And very determined to conquer every task
Timeline
Associate
UPS
10.2024 - Current
Driver
UBER and Lyft
06.2016 - 09.2024
Forklift operator
Key Logistics Solution and UPS
11.2015 - 02.2017
Harris Teeter
05.2014 - 10.2015
Wal-Mart
10.2011 - 04.2014
Server
Buckshots
02.2011 - 06.2011
High School Diploma -
Lincoln Middle High School