Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNA MOLE

WALTERBORO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Dispatcher Office Assistant

Williams Brothers Trucking
03.2021 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Advised regarding delays and special circumstances.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Increased customer service success rates by quickly resolving issues.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

CLEANING SUPERVISOR

DM'S CLEANING SERVICE
01.2017 - Current
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.

Medical Coding and Billing Specialist

CAROLINA MEDICAL
09.2019 - 12.2020
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Input data into computer programs and filing systems.

RECEPTIONIST

PIONEER BOATS
12.2013 - 07.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

No Degree - NURSING

USC SALKAHATCHIE

GED -

WALTERBORO HIGH SCHOOL
WALTERBORO SC
08.1995

Skills

  • Maintenance Requirements
  • Trucking Dispatching
  • Dispatch Procedures
  • Driver Routing
  • Ground Transportation
  • Client Satisfaction
  • Customer Experience
  • Workflow Processes
  • Dispatcher Monitoring

Timeline

Dispatcher Office Assistant

Williams Brothers Trucking
03.2021 - Current

Medical Coding and Billing Specialist

CAROLINA MEDICAL
09.2019 - 12.2020

CLEANING SUPERVISOR

DM'S CLEANING SERVICE
01.2017 - Current

RECEPTIONIST

PIONEER BOATS
12.2013 - 07.2018

No Degree - NURSING

USC SALKAHATCHIE

GED -

WALTERBORO HIGH SCHOOL

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ANNA MOLE