Anna Stalvey
Conway
Summary
Dedicated Patient Care Manager with expertise in patient care coordination, compliance management, and quality assurance. Proven ability to enhance patient satisfaction through effective communication and interdisciplinary collaboration.
Overview
2027
2027
years of professional experience
Work History
Patient Care Manager Senior
Gentiva Hospice
Myrtle Beach
03.2025 - Current
- Coordinated patient care plans with interdisciplinary teams for optimal treatment.
- Managed patient intake processes to facilitate timely admissions and assessments.
- Trained new staff on hospice policies, procedures, and best practices.
- Implemented quality assurance measures to enhance patient satisfaction and safety.
- Oversaw documentation compliance to meet regulatory standards in patient records.
- Protected patient data confidentiality in alignment with HIPAA protocols.
- Coordinated communication between physicians, nurses, and other health care professionals to provide comprehensive patient care.
- Conducted regular meetings with clinical staff to review cases and strategize for improved patient outcomes.
- Resolved patient care service complaints promptly to enhance overall satisfaction.
Patient Care Manager
Gentiva Hospice
Myrtle Beach
2022 - 03.2025
- Coordinated patient care plans with interdisciplinary teams to ensure comprehensive support.
- Managed daily operations of hospice services, enhancing quality of care for patients.
- Facilitated communication between patients, families, and healthcare providers.
- Ensured compliance with state and federal healthcare regulations.
- Oversaw scheduling of patient visits and caregiver assignments, optimizing service delivery.
Clinical Team Leader
Traditions Hospice
Myrtle Beach
07.2022 - 12.2022
- Led multidisciplinary teams to coordinate patient care plans effectively.
- Implemented quality assurance measures to enhance patient service delivery.
- Coordinated communication between healthcare providers and family members to ensure alignment on patient care.
- Oversaw scheduling and resource allocation for clinical staff shifts.
- Led regular team meetings to evaluate and optimize patient care strategies.
- Monitored compliance with regulatory standards in hospice services.
- Provided mentorship and support to junior clinical team members.
- Oversaw daily clinic operations, streamlining scheduling and management of medical records.
RN Case Manager
Traditions Hospice
Myrtle Beach
03.2022 - 07.2022
- Coordinated interdisciplinary patient care plans, enhancing collaboration for improved health outcomes.
- Assessed patient needs and developed personalized care strategies.
- Educated patients and families on hospice services, empowering them to make informed decisions.
- Monitored patient progress and adapted care plans, ensuring alignment with evolving patient needs.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support to patients and families during end-of-life transitions.
- Maintained accurate documentation of patient progress in the electronic health record.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
RN Case Manager
Heartland Hospice
Myrtle Beach
08.2019 - 03.2021
- Coordinated patient care plans with interdisciplinary teams for optimal outcomes.
- Assessed patient needs and developed personalized care strategies.
- Educated patients and families on hospice services and support options.
- Monitored patient progress and adjusted care plans.
- Documented patient information accurately in electronic health records systems.
- Advocated for patients' rights and preferences, ensuring personalized care decisions aligned with their values.
- Provided emotional support to patients and families, facilitating compassionate transitions during end-of-life care.
- Educated patients on disease prevention strategies and lifestyle modifications to enhance overall health.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
RN Case Manager
MSA Hospice
Myrtle Beach
04.2017 - 08.2019
- Coordinated interdisciplinary patient care plans, enhancing collaboration for optimal outcomes.
- Assessed patient needs and developed personalized care strategies.
- Educated patients and families on hospice services, improving understanding of support options.
- Monitored patient progress, adjusting care plans to align with evolving needs.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support to patients and families during end-of-life transitions.
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
- Maintained accurate documentation of patient progress in the electronic health record.
- Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
RN
Grand Strand Medical Center HCA
Myrtle Beach
08.2015 - 04.2017
- Administered medications and monitored patient responses effectively and efficiently.
- Delivered patient care in diverse medical settings, enhancing overall patient experience.
- Educated patients and families on health management and treatment options.
- Responded to emergency situations swiftly, prioritizing patient safety and comfort.
- Coordinated patient admissions, transfers, and discharges to streamline processes.
- Maintained accurate patient records using electronic health record systems.
Education
Associate of Science - Nursing
Horry-Georgetown Technical College
Myrtle Beach, SC07-2015
Skills
- Care coordination
- Care planning
- Quality assurance
- Compliance management
- Electronic health records
- Budget monitoring
- Performance evaluation
- Staff onboarding
- New staff mentoring
- Team leadership
- Workflow coordination
- Team collaboration
- Effective communication
- Relationships and rapport
Timeline
Patient Care Manager Senior
Gentiva Hospice
03.2025 - Current
Clinical Team Leader
Traditions Hospice
07.2022 - 12.2022
RN Case Manager
Traditions Hospice
03.2022 - 07.2022
RN Case Manager
Heartland Hospice
08.2019 - 03.2021
RN Case Manager
MSA Hospice
04.2017 - 08.2019
RN
Grand Strand Medical Center HCA
08.2015 - 04.2017
Patient Care Manager
Gentiva Hospice
2022 - 03.2025
Associate of Science - Nursing
Horry-Georgetown Technical College