Summary
Work History
Education
Skills
Summary Qualifications
Timeline
Generic

Anna Stewart

Gray Court

Summary

Desiring opportunity as Prior Authorization specialist, focused on optimizing patient care through efficient authorization processes. Experienced in prior authorization within healthcare settings, handling tasks such as ensuring accuracy of patient insurance information and obtaining necessary approvals for medical procedures. Demonstrates strong skills in administrative work, documentation management, and fostering effective communication between patients, providers, and insurance companies. Known for problem-solving capabilities, precision in task completion and ability to positively impact workflow efficiency.

Work History

FRONT & BACK OFFICE ASSISTANT, PRN

Spine & Pain Care
Greenville
  • Cultivated relationships with various medical clinics.
  • Coordinated appointments for all new patient referrals
  • Manage multiple phone lines.
  • Aid physician in clinical procedures
  • Prepare trays for outpatient procedures.
  • Ensure confidentiality is upheld.
  • Authenticate patient insurance plans and request pre-authorizations for required plans.
  • Collect consent forms for procedures.
  • Process medical records requests from patients, attorney's office, and other medical clinics.
  • Maintained detailed records of all transactions for future reference and audit purposes.
  • Produced patient invoices through application of company software tools.
  • Coordinated patient scheduling and appointment confirmations to ensure seamless office operations.
  • Processed incoming calls while addressing patient inquiries with exceptional professionalism and courtesy.
  • Ensured clean and structured workspace to support friendly environment for patients.
  • Assisted with the daily operations of the back office by organizing, filing and distributing documents.
  • Ensured data entry accuracy while entering customer information into company databases.

MEDICAL ASSISTANT

Renaissance RX
Spartanburg
  • Validation of current medications for patients.
  • Conducted buccal swab to facilitate DNA extraction
  • Uphold patient confidentiality.
  • Maintained accurate patient records using electronic health record systems.
  • Transmit specimens to lab for evaluation

Charge Entry

Medical Billing Center of the South
Greenville
  • Recorded daily charges, modifiers, and verified PQR codes alongside correct combinations of functional codes.
  • Directed phone calls to appropriate extension.
  • Ensured confidentiality of all company information, covering pricing structures and patient/employee records, etc.
  • Established and sustained connections with medical offices.
  • Resolved discrepancies between charge entry systems and practice management software to prevent overbilling or underbilling of claims.

PATIENT SERVICE MANAGER

VBS Physical Therapy
Simpsonville
  • Managed front office.
  • Managed patient scheduling and appointment coordination for physical therapy services.
  • Oversaw patient intake processes and verification of insurance information.
  • Facilitated communication between patients and therapists to enhance service delivery.
  • Generated month-end reports.
  • Trained staff on customer service protocols and patient interaction techniques.
  • Coordinated follow-up appointments and ensured continuity of care for patients.
  • Addressed patient inquiries and resolved concerns promptly and professionally.
  • Aided therapist in urgent situations

OFFICE MANAGER

Spine & Pain Care
Greenville
  • Implemented office policies to enhance organizational efficiency and compliance.
  • Protected sensitive company information, encompassing pricing and employee records.
  • Maintained patient records with attention to detail and confidentiality standards.
  • Managed office operations and ensured efficient workflow among staff.
  • Assisted in managing billing processes and handled patient inquiries promptly.
  • Accurate processing of cash/credit transactions and daily financial balancing.
  • Guaranteed and checked gathering of precise and comprehensive patient and insurance information.
  • Trained new staff on office procedures and systems for smooth onboarding.
  • Resolved personnel and physician concerns and compliments regarding business office operations.
  • Proposed and established relevant policies and procedures.
  • Obtained referrals from physicians, hospitals, and insurance companies leveraging company documentation and gathering complete information for accurate billing.
  • Received and processed bills and invoices to accounts payable.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Completed data entry of patient records into the Amazing Charting system.
  • Sustained new referral tracking system enhancing patient care; pinpointed and addressed issues causing delays in patient treatment.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

MEDICAL ASSISTANT

Spine & Pain Care
Greenville
  • Collected intake information, encompassing personal data, medical history, and insurance details.
  • Collected blood and urine samples following strict safety and hygiene protocols.
  • Prepared laboratory specimens for analysis by labeling and processing samples.
  • Handled incoming calls from patients and physicians for efficient appointment arrangements.
  • Utilizing C-arm fluoroscopy.

FRONT OFFICE COORDINATOR

Foothills Plastic Surgery
Greer
  • Managed patient scheduling and appointment confirmations for smooth office operations.
  • Coordinated communication between patients and medical staff for effective service delivery.
  • Maintained organized patient records and files using electronic health records system.
  • Organizes workspace.
  • Processed and recorded payments to accounts.
  • Assisted with insurance verification and patient billing inquiries for financial processes.
  • Prepared treatment rooms and ensured cleanliness for a welcoming environment.
  • Supported front office staff in daily administrative tasks and workflow management.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.

PHARMACY TECHNICIAN

CVS
Greer
  • Processed prescription orders accurately and efficiently for patient fulfillment.
  • Assisted pharmacists in preparing and dispensing medications to customers.
  • Educated customers on medication usage, side effects, and storage requirements.
  • Maintained inventory levels by restocking shelves and managing product expiration dates.
  • Conducted regular cleaning and organization of pharmacy work areas to ensure compliance.
  • Managed customer transactions using point-of-sale systems for efficient checkouts.
  • Collaborated with healthcare professionals to address patient inquiries and medication concerns.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.

HOSTESS

Arizona Steakhouse
Simpsonville
  • Schedule dining reservations and arrange parties.
  • Greet guests, escort them to tables, and provide menus.

Education

Phlebotomy Technician Certificate -

Buck Mickel Center
01.2009

Pharmacy Technician Certificate -

CVS
01.2008

High school Diploma -

Blue Ridge High School
01.2007

Skills

  • Patient scheduling
  • Office administration
  • Data accuracy
  • Professional communication
  • Problem resolution
  • Attention to detail
  • Time management
  • Positive attitude
  • Documentation and reporting
  • Medical record management
  • Insurance verification
  • Charge entry
  • Procedure assistance
  • Customer relationship management

Summary Qualifications

  • Provide excellent leadership skills.
  • Comprehensive understanding of compliance and safety.
  • Caring and hardworking with excellent communication, customer service, and office support skills.

Timeline

FRONT & BACK OFFICE ASSISTANT, PRN

Spine & Pain Care

MEDICAL ASSISTANT

Renaissance RX

Charge Entry

Medical Billing Center of the South

PATIENT SERVICE MANAGER

VBS Physical Therapy

OFFICE MANAGER

Spine & Pain Care

MEDICAL ASSISTANT

Spine & Pain Care

FRONT OFFICE COORDINATOR

Foothills Plastic Surgery

PHARMACY TECHNICIAN

CVS

HOSTESS

Arizona Steakhouse

Phlebotomy Technician Certificate -

Buck Mickel Center

Pharmacy Technician Certificate -

CVS

High school Diploma -

Blue Ridge High School

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Anna Stewart