ANNALEE J WRIGHT
Johns Island
Summary
Results-driven professional seeking a management role that leverages strong leadership, sales, visual merchandising expertise, and exceptional organizational and communication skills. Committed to exceeding sales goals while fostering an engaging and memorable customer experience. Proven track record of driving team performance and implementing effective strategies to enhance operational efficiency. Passionate about creating a positive store environment that represents the values of the brand.
Overview
17
17
years of professional experience
Work History
Store Manager
The OOPS! Co.
Charleston, SC
07.2019 - Current
- Directed management of high volume downtown retail location, ensuring optimal customer experience and operational efficiency.
- Analyzed sales trends and implemented actions to fulfill daily, monthly, yearly, and historical sales goals.
- Oversaw hiring and training of 17 employees, achieving highest employee retention rate in company.
- Conducted detailed analysis and selection of merchandise to optimize visual displays and drive sales
- Developed and enforced protocols to minimize theft to protect company assets
- Delivered exceptional customer service to enhance experiences for tourists and local clientele.
Store Manager
Brooks Brothers
Baltimore, MD
09.2017 - 07.2019
- Executed strategic initiatives in $3 million volume downtown store, successfully meeting a range of sales goals.
- Facilitated hiring, training, and ongoing professional development for both tenured and new employees.
- Facilitated achievement of company’s key performance indicators and initiatives to enhance organizational performance.
- Implemented inventory control measures to enhance operational efficiency.
- Coordinated logistics and marketing for three custom clothing trunk shows, resulting in over $100,000 in sales.
- Served as a leader on the sales floor while also maintaining customer relationships and empowering employees
- Oversaw operations of a professional tailor shop, supervising one full-time tailor.
- Led participation in Make-A-Wish and St. Jude social purpose campaigns, aligning with company initiatives.
- Served as a district ambassador in company’s Made to Measure business providing training and analyzing custom clothing while maintaining relationships with different vendors and clothing factories
- Focused on outreach to bring foot traffic into the store and drive sales
Store Manager
J. McLaughlin
Annapolis, MD
05.2017 - 09.2017
- Managed a $1.5 million volume store
- Met monthly sales plans
- Focused on outreach hosting Sip and Shop events inside and outside of the store
- Inventory control
- Created meaningful customer relationships in a new store in a historic downtown area
Assistant Store Manager
Brooks Brothers
Chevy Chase, MD
02.2014 - 05.2017
- Facilitated training and mentorship for 13 associates and supervisors to achieve monthly sales objectives.
- Facilitated training initiatives to sustain sales volume of 10-12 million.
- Supervised in-house alteration shop and coordinated central shop activities to meet customer call date requirements.
- Achieved company Key Performance Indicators such as credit cards, UPT and Made to Measure goals
- Outreach with local businesses in the community to generate volume
Store Manager
Poppy and Stella
Annapolis, MD
07.2013 - 02.2014
- Hiring, training, and management of employees
- Led visual merchandising initiatives for accessory-focused store, ensuring optimal presentation.
- Oversaw inventory management processes to ensure optimal stock levels.
- Facilitated purchasing activities and engaged in tradeshow visits to tailor merchandise to specific stores
- Cultivated and strengthened customer relationships to enhance loyalty and retention.
Visual Coordinator / Manager
Brooks Brothers
McLean, VA
09.2009 - 07.2013
- Facilitated coaching and development initiatives for associates to enhance performance.
- Delivered exceptional customer service that surpassed company standards.
- Executed detailed store set and window arrangements swiftly, ensuring maximum visual impact.
- Assisted in processing incoming shipments and organizing outgoing deliveries. Supported inventory management by tracking stock levels and maintaining accurate records. Collaborated with team members to ensure timely and efficient handling of goods.
- Managed logistics and coordination for 13 successful store openings, ensuring alignment with corporate objectives across the US and Canada.
Education
Bachelor of Science - Management, Concentration in Fashion Merchandising
Fisher College
Boston, MA05-2009
Skills
- Excellent ability to multi-task in high demand environments
- Proficient in Microsoft office, Google Docs, Google sheets, Publisher, Adobe Photoshop and PowerPoint
- Skilled in various Point of Sale, back office, and alteration programs
Accomplishments
- Granted 3 wishes for Make A Wish Charity
- Generated $200,000+ in hosting custom suiting trunk shows through multiple stores
- Received two promotions within one year at Brooks Brothers as an Assistant Manager
- Received multiple customer compliments about their experience sent to Corporate and direct manager
Timeline
Store Manager
The OOPS! Co.
07.2019 - Current
Store Manager
Brooks Brothers
09.2017 - 07.2019
Store Manager
J. McLaughlin
05.2017 - 09.2017
Assistant Store Manager
Brooks Brothers
02.2014 - 05.2017
Store Manager
Poppy and Stella
07.2013 - 02.2014
Visual Coordinator / Manager
Brooks Brothers
09.2009 - 07.2013
Bachelor of Science - Management, Concentration in Fashion Merchandising
Fisher College