Annette Killian

Results-driven team leader and social services professional with 28 years of experience in case management and team leadership. Proven track record of improving operational efficiency through staff training and development, while ensuring compliance with organizational policies. Adapted to managing complex case files, providing exceptional client support, and fostering collaboration across departments. Recognized for strong communication and problem-solving skills, which facilitate positive outcomes for both clients and the organization. Seeking to contribute expertise in leadership and training to the North Carolina Department of Social Services to enhance service delivery and support community well-being.

Accomplishments

• Train Leaders: Successfully trained and supervised a team of 30 case managers, resulting in a 20% improvement in team efficiency.
• Case Management: Oversaw 50+ active case files, ensuring compliance with state policies and timely delivery of services, leading to a 95% client satisfaction rate.
• Process Improvement: Developed and implemented streamlined administrative processes that reduced errors by 30% and improved interdepartmental communication.
• Training Development: Created training materials and conducted workshops for new hires, enhancing staff retention by 15% over one year.
• Client Support: Actively managed client support initiatives that resulted in a 25% increase in positive client outcomes, as reflected in follow-up surveys.

• Supervisor of the Month
• Best Practice Recognition
• Outstanding Leadership Award
• Community Services Award
• Certificate of Achievement
• Best Practice Award
• Team Excellence Award