Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Robinson

Fort Mill

Summary

Proven Patient Service Representative with a track record of enhancing customer satisfaction at Charlotte Radiology PA. Skilled in HIPAA compliance and renowned for exceptional customer service, significantly improving patient experience. Demonstrated ability to streamline appointment scheduling, ensuring confidentiality and fostering repeat business through relationship building.

Overview

17
17
years of professional experience

Work History

Patient Service Representative

Charlotte Radiology PA
08.2019 - 12.2024

* Checked patients in for appointments

* Collected payments at time of service

* Provided customer service

* Assisted patients with scheduling/rescheduling

appointments

Cashier

Wamart Supercenter
11.2007 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Diploma - Medical Assistant

SPCC
Monroe NC

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Scheduling appointments
  • Patient greeting

Timeline

Patient Service Representative

Charlotte Radiology PA
08.2019 - 12.2024

Cashier

Wamart Supercenter
11.2007 - 02.2021

Diploma - Medical Assistant

SPCC
Annette Robinson