Annika Brake
Greenville,SC
Summary
Dynamic leader and strategic planner with a proven track record at Hans and Franz LLC, enhancing team productivity and customer satisfaction. Excelled in conflict resolution and sales techniques, significantly fostering client relationships and team collaboration. Demonstrates adaptability and exceptional communication, driving positive outcomes and workplace efficiency.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
Hans and Franz LLC
05.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
Server
Hans and Franz LLC
05.2019 - 05.2022
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Food Runner
Hans and Franz LLC
05.2017 - 05.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Education
Bachelor of Science - Management
University of South Carolina
Spartanburg, South Carolina 05-2025
Skills
- Verbal and written communication
- Strategic planning
- Sales techniques
- Collaboration
- Relationship Building
- Adaptability
Languages
German
Native or Bilingual
Timeline
Bartender Shift Manager
Hans and Franz LLC
05.2022 - Current
Server
Hans and Franz LLC
05.2019 - 05.2022
Food Runner
Hans and Franz LLC
05.2017 - 05.2019
Bachelor of Science - Management
University of South Carolina
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