Anthony Artis II
Columbia
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
DMV Representative
SCDMV
Blythewood, SC
04.2023 - 07.2026
- Processed customer transactions efficiently, ensuring compliance with state regulations.
- Provided exceptional service to clients, addressing inquiries and resolving issues promptly.
- Maintained accurate records of vehicle registrations and titles in database systems.
- Trained new staff on operational procedures and customer interaction protocols.
Studio Manager
Leonard's Studio
Columbia, SC
09.2022 - 12.2022
- Welcomed customers and asked open-ended questions to understand individual needs.
- Facilitated weekly studio consultations, sales and order appointments.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
Assistant Store Manager
DTLR
Columbia, SC
04.2022 - 08.2022
- Oversaw aspects of maintenance, inventory and daily activity management.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Coached and developed store associates through formal and informal interactions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
Assistant Manager /Driver
Sea Island Linen
Columbia, SC
11.2021 - 08.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity..
- Completed inventory audits to identify losses and project demand.
- Keeping up with all of Ft Jackson linen for soldiers.
Manager
T-Mobile
Columbia, SC
01.2020 - 02.2021
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Recruited and hired qualified candidates to fill open positions.
- Created training modules and documentation to train staff.
Provider Manager
WellCare (Teleperformance USA)
Columbia, SC
10.2017 - 01.2020
- Provider and Customer Care Manager.
- Listen over provider agent calls to assure that they are properly assisting the WellCare member with the upmost service.
- Answer and direct calls for Medicaid for the state of South Carolina, Kentucky and Florida.
- Read out claims, codes, help
Human Services Specialist
SCDDSN Midlands Center
Columbia, SC
11.2011 - 06.2017
- Prepared documents necessary to initiate, continue and modify public assistance.
- Collaborated with social workers to support patients.
- Maintained accurate records and documented client data in company databases.
- Reminded patients to take prescribed medications or nutritional supplements.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Prepared patients for self-management and decision-making responsibilities.
Education
Some College (No Degree) -
Midlands Technical College
West Columbia, SCHigh School Diploma -
Ridge View High School
Columbia, SC05-2000
Skills
- Team Leadership
- Performance Tracking and Evaluation
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Goal Setting
- Decision Making
- Shift Scheduling
- MS Office
- Customer Service
- Computer Skills
- Onboarding and Orientation
- Hiring and Training
- Credit Card Payment Processing
- Order and Refund Processing
- Data Entry
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Responding to Difficult Customers
- Call Documentation
- Customer Account Management
- Store Maintenance
- Schedule Mastery
- Call Center Operations
- Inbound and Outbound Calling
- Shipping and Receiving Understanding
- Clerical Support
- Retail Sales Customer Service
- Microsoft Office Expertise
- Valid Driver's License
- Package Delivery and Pick-up
- Working Independently
- GPS Systems
- Reliable Transportation
- Route Planning
- Smartphone Usage
- Attention to Detail
- Verbal and Written Communication
- Clean Driving Record
- Basic Math
- Flexible Schedule
- People Skills
- Microsoft Office
- Friendly, Positive Attitude
Timeline
DMV Representative
SCDMV
04.2023 - 07.2026
Studio Manager
Leonard's Studio
09.2022 - 12.2022
Assistant Store Manager
DTLR
04.2022 - 08.2022
Assistant Manager /Driver
Sea Island Linen
11.2021 - 08.2022
Manager
T-Mobile
01.2020 - 02.2021
Provider Manager
WellCare (Teleperformance USA)
10.2017 - 01.2020
Human Services Specialist
SCDDSN Midlands Center
11.2011 - 06.2017
High School Diploma -
Ridge View High School
Some College (No Degree) -
Midlands Technical College
Education and Training
other,other