ANTHONY A. SMITH
Lexington,SC
Summary
Experienced with driving sales growth in diverse territories. Utilizes strategic planning and negotiation to identify and capitalize on business opportunities. Knowledge of building strong client relationships and meeting sales targets with collaborative approach.
Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
18
18
years of professional experience
Work History
Territory Sales Manager
Oreilly Auto Pats
06.2023 - Current
- Developed and maintained relationships with key clients to drive sales growth.
- Executed territory sales strategies to increase market share and brand awareness.
- Conducted market research to identify new business opportunities and customer needs.
- Collaborated with cross-functional teams to enhance product offerings and improve customer satisfaction.
- Increased sales revenue by developing and implementing strategic territory plans.
- Established strong relationships with key clients, boosting customer retention rates.
Customer Account Manager
Advanced Auto Parts
11.2019 - 07.2023
- Managed customer accounts, ensuring timely resolution of inquiries and issues.
- Collaborated with sales team to enhance customer satisfaction and retention strategies.
- Developed account plans to align services with customer needs and expectations.
- Analyzed customer data to identify trends and recommend improvements in service delivery.
- Trained new staff on account management processes and customer service best practices.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Developed customized solutions for unique client needs, enhancing their satisfaction with our products and services.
District Manager in Training
Advanced Auto Parts
01.2019 - 11.2019
- Assisted in managing daily operations across multiple locations, ensuring compliance with company standards.
- Supported training programs for new staff, enhancing team efficiency and service quality.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated with regional teams to align operational strategies with company goals.
- Monitored performance metrics to ensure adherence to operational benchmarks.
- Maintained a keen focus on safety and compliance, ensuring all stores adhered to relevant regulations and maintained a secure environment for both employees and customers.
- Reduced shrinkage levels by implementing loss prevention strategies and promoting a culture of accountability among staff members.
- Managed multiple store locations simultaneously, ensuring consistent execution of company policies and procedures across all sites.
General Manager
Advanced Auto Parts
01.2009 - 12.2018
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Managed staff performance, providing coaching and feedback for professional development.
- Streamlined processes to enhance efficiency and reduce operational costs.
- Developed and implemented strategic initiatives to improve customer satisfaction.
- Analyzed market trends to inform business strategies and competitive positioning.
- Facilitated regular team meetings to communicate goals and align objectives effectively.
- Established key performance indicators to monitor operational success and drive improvements.
Car Salesman
CarMax
01.2013 - 01.2013
- 4 sales in one day
- 10 sales in a week
Assistant Manager
Advanced Auto Parts
01.2008 - 12.2008
- Assisted in managing daily operations to ensure team efficiency and service excellence.
- Supported the implementation of new processes to enhance customer satisfaction and streamline workflows.
- Collaborated with team members to resolve customer inquiries and improve overall service delivery.
- Developed training materials for onboarding new staff, fostering a culture of continuous improvement.
- Facilitated effective communication among departments to promote teamwork and operational consistency.
Commercial Parts Professional
Advance Auto Parts
06.2007 - 12.2007
- Managed inventory levels to ensure timely availability of parts for customer orders.
- Assisted customers with product selection and provided technical support for parts inquiries.
- Processed orders efficiently using point-of-sale systems to enhance transaction accuracy.
- Collaborated with team members to optimize workflow and improve service delivery standards.
- Provided training to new employees on parts identification and customer service protocols.
- Created, built and maintained professional customer relationships.
Education
Automotive and Business
Centreville High School
Business Management With Certificate in Retail
Midlands Technical College
07.2025
Skills
- Territory expansion
- Sales closing
- Territory growth
- Business growth and retention
- Strategic planning
- Staff development
- Salesforce
- Performance management
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Operations management
COMMUNICATION
When it comes to communication, I focus on being a coach. I ask myself three questions when dealing with new employees. 1) Are they in the correct position? 2) Are they positioned to win? 3) Are they happy in their position? Asking these three questions allows you to better understand the person and how to help them be successful. This is the first step in building a working relationship around goals and achievements. Second, I like to focus on Direct feedback. I think this about your blank and your opportunity are blank. I think being straight with TMs allows them to know were they stand and gives them a sense of relief in trying to figure out your thoughts. When it comes to coaching there are three steps. 1) Coaching- Establish their understanding of the goals and expectations that are required of their position. From there build a plan around how to achieve said goals. Ensure that you have S.M.A.R.T plan in place to better manage expectations. 2) Training – Follow up on the S.M.A.R.T plan you established in the coaching session. Ensure you have the appropriate amount of time to go over the plan and are in a place where the information can be digested easily without distraction. Any areas that were not met must be discussed and a second plan for success must be made. Seek out any job aids or partnerships with other managers that are successful in these areas in question. This section is to ensure that the Team member is set up for success and fully understands their expectations. 3) Accountability/Praise - In this session you will seek to understand why the goals have not been met. Ensure that all the aids were used and have a conversation with partner manager. You want to establish whether it’s the Capacity of the TM in question or their ability to get the task done. You will document the conversation and build a plan around how to achieve said goals. This plan is more direct, and it will also have smaller timelines and more frequent check ins to ensure it is complete. If goal was met, you will give the praise to the TM, seek out what was their path to success and then ask them if you can make them a lead in this category to coach those who fall behind. Getting the TM’s Buy in around coaching lets them know you have faith in their leadership and helps develop future leaders.
Timeline
Territory Sales Manager
Oreilly Auto Pats
06.2023 - Current
Customer Account Manager
Advanced Auto Parts
11.2019 - 07.2023
District Manager in Training
Advanced Auto Parts
01.2019 - 11.2019
Car Salesman
CarMax
01.2013 - 01.2013
General Manager
Advanced Auto Parts
01.2009 - 12.2018
Assistant Manager
Advanced Auto Parts
01.2008 - 12.2008
Commercial Parts Professional
Advance Auto Parts
06.2007 - 12.2007
Automotive and Business
Centreville High School
Business Management With Certificate in Retail
Midlands Technical College
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