ANTHONY E YANES RAMIREZ
Greenville
Summary
A versatile and results-oriented professional with a diverse background, including roles as a Learning Trainer, Process Assistant, and Customer Service Representative at Amazon. Possesses a strong ability to design and deliver impactful training programs that elevate team performance, while also driving process improvements to optimize operational efficiency. Brings a customer-first mindset, having consistently provided exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced, high-volume environment. Skilled in communication, problem-solving, and conflict resolution, with a proven ability to foster a positive and productive workplace culture. Dedicated to aligning with Amazon's standards of excellence and contributing to continuous improvement efforts across multiple departments. Results-driven Process Assistant with strong capability in enhancing productivity and streamlining workflow processes. Specialize in process optimization, quality control, and data analysis to support efficient operations. Excel in communication, problem-solving, and teamwork, leveraging these skills to foster collaboration and improve process outcomes.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon
Charlotte
10.2024 - 05.2025
- Led and supported associates by providing clear direction, maintaining safety standards, and fostering a productive, team oriented work environment.
- Served as a primary point of contact for operational questions and real-time problem resolution within shipping operations.
- Coordinated outbound workflows to ensure customer orders were processed accurately and delivered on time, consistently meeting Amazon service-level commitments.
- Monitored performance, addressed barriers, and supported daily execution to drive efficiency and operational excellence.
- Delivered training and development programs to enhance team skills, resulting in a more efficient and knowledgeable workforce.
- Identified and resolved issues in the order processing and fulfillment workflow, driving process improvements and optimizing efficiency.
- Exceeded performance targets by consistently maintaining an average picking rate of 300+ items.
Sergeant (E-5) | Wheeled Vehicle Mechanic (MOS 91B
US Army
Fort Bliss
02.2019 - 08.2024
- Led and supervised a team of 20 soldiers, ensuring mission readiness, accountability, and adherence to safety and operational standards.
- Managed maintenance, inspection, and repair operations for military vehicles and equipment, ensuring reliability and minimal downtime.
- Enforced compliance with technical manuals, safety protocols, and organizational procedures in high risk environments.
- Trained, mentored, and evaluated team members, promoting professional development and high performance.
- Coordinated daily operations, prioritized workloads, and resolved issues efficiently to meet mission timelines.
- Demonstrated strong leadership, discipline, and problem solving skills in fast paced, high pressure environments.
Learning Trainer
Amazon
Charlotte
03.2023 - 01.2024
- Collaborated with operations teams to identify training gaps, ensuring that training programs were aligned with business objectives and needs.
- Supervised and mentored instructors and peer trainers, providing guidance to ensure the delivery of consistent, high-quality training.
- Proactively identified opportunities for improvement in training programs and processes, implementing changes that enhanced training effectiveness.
- Improved production quality and quantity by streamlining training programs to better prepare associates for key tasks.
- Reduced training time by implementing more efficient methods, increasing overall productivity.
- Increased associate engagement and satisfaction through tailored, interactive training sessions.
- Improved associate performance on key metrics, contributing to enhanced team output.
- Successfully implemented new training programs that addressed training gaps and contributed to a safer, more efficient work environment.
Education
Bachelor of Computer Science - IT Network Security
UNCC
Charlotte, NCSkills
- Microsoft Office
- Multitasking
- Leadership
- Problem Solving
- Communication
- Customer Service
Languages
- Spanish
- English
Professional Overview
A versatile and results-oriented professional with a diverse background, including roles as a Learning Trainer, Process Assistant, and Customer Service Representative at Amazon. Possesses a strong ability to design and deliver impactful training programs that elevate team performance, while also driving process improvements to optimize operational efficiency. Brings a customer-first mindset, having consistently provided exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced, high-volume environment. Skilled in communication, problem-solving, and conflict resolution, with a proven ability to foster a positive and productive workplace culture. Dedicated to aligning with Amazon's standards of excellence and contributing to continuous improvement efforts across multiple departments.
Professional Development
- Amazon Leadership, Amazon, Charlotte, NC, 2024
- Amazon Robotics, Amazon, Charlotte, NC, 2023
Timeline
Process Assistant
Amazon
10.2024 - 05.2025
Learning Trainer
Amazon
03.2023 - 01.2024
Sergeant (E-5) | Wheeled Vehicle Mechanic (MOS 91B
US Army
02.2019 - 08.2024
Bachelor of Computer Science - IT Network Security
UNCC