Anthony Liles
Fort Mill
Summary
Results-driven operations manager with expertise in process improvement, safety compliance, and customer service. Proven track record in enhancing team performance and managing efficient workflows to achieve profitability targets.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Operations Manager
FedEx Freight- CLT
Charlotte
09.2025 - Current
- Directed daily 2000+ bill Outbound/ PM Hub operation to achieve business plan and profitability targets.
- Supervised employee workflow to maximize productivity and maintain quality standards.
- Managed freight handling and ensured timely delivery of goods.
- Oversaw staffing needs through recruitment, selection, onboarding, and necessary disciplinary actions.
- Implemented employee recognition and rewards practices to enhance morale.
- Monitored compliance with safety regulations to mitigate risks and ensure a safe work environment.
- Ensured adherence to company policies, fostering a culture of safety and compliance.
Operations Supervisor
FedEx Freight- PLD
Portland
09.2022 - 09.2025
- As Inbound Planner and City Dispatcher I supervised daily operations to ensure efficient workflow and timely deliveries.
- Implemented process improvements that streamlined workflows and increased team efficiency.
- Assisted in scheduling staff shifts to optimize workforce productivity during peak hours.
- Resolved customer complaints promptly, contributing to higher customer satisfaction and retention.
- Developed strong relationships with customers through excellent customer service practices.
- Prepared and presented operational performance reports to Service Center Manager, facilitating informed decision-making.
Insurance Agent
State Farm
Augusta
03.2020 - 09.2022
- Educated clients on insurance products and coverage options.
- Assisted clients with policy renewals and claims processing.
- Provided exceptional customer service to enhance client satisfaction.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Operations Manager- Inbound
FedEx Freight
Charlotte
04.2018 - 03.2019
- Streamlined daily operations, enhancing freight processing and delivery for 1000+ inbound bills.
- Monitored processes, driving improvements in efficiency, team performance, and customer service.
- Coordinated team schedules to optimize staffing levels and improve workflow.
- Facilitated communication between departments to enhance operational efficiency.
- Built strong operational teams to meet process and production demands.
- Implemented safety protocols to maintain a secure working environment.
Operations Supervisor
FedEx Freight
Charlotte
04.2010 - 04.2018
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised daily operations to ensure efficient workflow and timely deliveries.
- Implemented process improvements, resulting in enhanced operational efficiency within the team.
- Facilitated cross-departmental communication to streamline operations and improve collaboration.
- Trained new employees on proper job functions and company policies and procedures.
- Supported departmental initiatives to align with and achieve organizational goals.
- Ensured compliance with all safety regulations in the workplace.
Education
High School Diploma -
North Gaston High School
Dallas, NC05-2002
Skills
- Freight operations
- Operational management
- Process improvement
- Staff scheduling
- Safety regulations
- Customer service
- Issue resolution
- Conflict management
Certification
- United States Army Reserves- Paralegal Specialist E-4 Corporal
Timeline
Operations Manager
FedEx Freight- CLT
09.2025 - Current
Operations Supervisor
FedEx Freight- PLD
09.2022 - 09.2025
Insurance Agent
State Farm
03.2020 - 09.2022
Operations Manager- Inbound
FedEx Freight
04.2018 - 03.2019
Operations Supervisor
FedEx Freight
04.2010 - 04.2018
High School Diploma -
North Gaston High School