Anthony Mccall

• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

• Cleaned and maintained dining areas to ensure a welcoming environment for guests.
• Assisted servers by delivering food and beverages promptly, enhancing overall service efficiency.
• Collaborated with kitchen staff to replenish supplies and maintain optimal workflow during peak hours.
• Supported team members in setting up and breaking down tables for special events and large parties.
• Monitored cleanliness of restrooms and common areas, ensuring high standards of hygiene were met consistently.
• Adapted quickly to changing priorities during busy shifts, maintaining focus on customer service excellence.
• Trained new bussers on proper cleaning techniques and restaurant protocols, fostering a cohesive work environment.
• Reset and cleaned tables quickly to prepare for new customers.

• Greeted and seated guests promptly, ensuring positive first impressions.
• Managed waitlists efficiently, optimizing seating arrangements during peak hours.
• Provided menu information and recommendations to enhance guest experience.
• Collaborated with servers to ensure timely service and accurate order delivery.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Supported team in executing special events, enhancing overall operational efficiency.
• Handled guest inquiries and concerns professionally, promoting customer satisfaction.
• Assisted in training new hosts on operational procedures and customer service standards.
• Monitored dining area cleanliness, maintaining a welcoming atmosphere for guests.

Facilitated guest seating and provided a warm welcome upon arrival.

• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
• Answered phone calls to take orders, give information and document reservations.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Completed daily side work and opening and closing duties without fail.
• Backed up servers by checking on tables and retrieving items for guests.
• Opened and closed seating sections according to volume of guests.
• Seated patrons based on guest preferences and seating availability.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Provided patrons with estimated waiting times during peak service hours.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.