Anthony McMillan
Wagener
Summary
Experienced area supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated several years in the field. Dedicated to streamlining operations and maximizing team performance.
Overview
7
7
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Area Supervisor
Plumbing Solutions LLC
Lexington
05.2025 - Current
- Supervised daily operations and workflow for plumbing service teams.
- Coordinated scheduling and dispatch of technicians for service calls.
- Ensured compliance with safety regulations and best practices on job sites.
- Conducted quality control inspections of completed plumbing work.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Coordinated daily operations across multiple locations to ensure efficiency and effectiveness.
Service Supervisor
Proven Plumbing
Cedar Park
06.2022 - 04.2025
- Supervised daily operations of plumbing service team.
- Coordinated schedules and assignments for field technicians.
- Ensured compliance with safety and quality standards.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer complaints effectively and professionally.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Built strong relationships with customers through effective communication skills.
- Performed regular inspections of work areas to identify potential safety hazards.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Delivered exceptional customer service and handled inquiries and complaints.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
Journeyman Plumbing Technician
GTX Plumbing
Georgetown
01.2019 - 03.2021
- Installed and repaired plumbing systems in residential and commercial buildings.
- Conducted routine maintenance on plumbing fixtures and piping systems.
- Diagnosed plumbing issues using specialized tools and equipment.
- Provided excellent customer service while addressing client inquiries and concerns.
- Trained junior technicians on proper installation techniques and safety practices.
- Maintained accurate records of work performed and materials used for each job.
- Repaired or replaced defective equipment parts using hand tools and power tools.
- Cut openings in walls or floors to accommodate pipe installation.
- Installed gas and water pipes to connect fixtures, appliances, and equipment.
- Maintained plumbing systems by performing routine maintenance tasks such as replacing washers, repairing leaks, unclogging drains, and checking faucets for proper operation.
- Kept records of work performed, including materials used and labor costs.
- Provided technical advice to customers on best practices for maintaining plumbing systems.
- Determined the cause of plumbing problems through visual inspections or use of diagnostic tests.
Education
Klein High School
Spring, TxSkills
- Plumbing system installation
- Quality control inspection
- Safety compliance
- Scheduling and dispatch
- Operations coordination
- Effective communication
- Problem solving
- Attention to detail
Certification
- Journeyman Plumber TX
- Inspectors License TX
- Osha-30 certified
Timeline
Area Supervisor
Plumbing Solutions LLC
05.2025 - Current
Service Supervisor
Proven Plumbing
06.2022 - 04.2025
Journeyman Plumbing Technician
GTX Plumbing
01.2019 - 03.2021
Klein High School