Anthony Poole
Seneca
Summary
Dynamic General Manager with a proven track record at Hardee's Restaurant, excelling in operations management and team leadership. Spearheaded employee training programs that enhanced productivity and customer satisfaction. Recognized for driving significant sales growth while fostering a collaborative work environment and resolving complex challenges effectively. My goal is to grow with your company by showing you the skills that i have to help exceed expectations.
Overview
30
30
years of professional experience
Work History
General Manager
Hardee's Restaurant
01.2020 - Current
- Assisted in managing daily operations and ensuring team productivity.
- Coordinated staff schedules to optimize workflow and service delivery.
- Supported budget management by monitoring expenses and resource allocation.
- Contributed to employee training programs to enhance performance and efficiency.
- Organized team meetings to align goals and discuss operational challenges.
- Researched industry trends to inform operational strategies and practices.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Burger King
01.2013 - 09.2019
- Aided in inventory management processes, ensuring stock availability and accuracy.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
HVAC Contractor
Self-employeed
03.2011 - 02.2013
- Managed HVAC installation projects, ensuring compliance with industry standards and safety regulations.
- Supervised team of technicians, providing mentorship and training on best practices and new technologies.
- Developed maintenance schedules to enhance system performance and extend equipment lifespan.
- Streamlined workflow processes, improving efficiency in service delivery and reducing downtime.
- Conducted diagnostic assessments to identify system issues, recommending appropriate solutions to clients.
- Coordinated with suppliers for procurement of HVAC parts, negotiating favorable terms and pricing.
- Enhanced customer satisfaction by providing timely and reliable HVAC repair services.
General Manager
Jack in the Box
01.2008 - 06.2011
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Hardee's Restaurant
06.1995 - 03.2008
- Implemented customer feedback mechanisms for service improvement initiatives.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Associate of Science - Electrical Engineering
Tri-County Technical College
Pendleton, SC06-1995
High School Diploma -
West-oak High School
Westminster, SC06-1993
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Team leadership
- Staff management
- Training and development
- Employee scheduling
- Staff motivation
Timeline
General Manager
Hardee's Restaurant
01.2020 - Current
General Manager
Burger King
01.2013 - 09.2019
HVAC Contractor
Self-employeed
03.2011 - 02.2013
General Manager
Jack in the Box
01.2008 - 06.2011
General Manager
Hardee's Restaurant
06.1995 - 03.2008
Associate of Science - Electrical Engineering
Tri-County Technical College
High School Diploma -
West-oak High School