ANTOINE SMITH
UNIQUE LOOM
Indian Land
1
Certification
19
years of professional experience
Merchandising and Inventory Management professional with proven track record of enhancing store layout and product presentation to maximize sales. Known for strong collaboration with teams to meet and exceed goals in dynamic environments. Flexible and reliable, skilled in inventory management and customer insights.
Work History
Inventory Manager / Showroom Merchandiser
4 Years 3 Months- Oversaw merchandising, setup, and inventory management for trade showrooms in Fort Mill, SC, High Point, NC, Dallas, TX, and Las Vegas, NV.
- Collaborated with designers, retailers, specialty dealers, and national brands to support business development initiatives.
- Created and updated regular inventory reports and records.
- Oversaw inventory accuracy through regular audits and cycle counts.
- Provided B2B and direct-to-consumer customer support, ensuring product availability and showroom presentation met company standards.
- Represented the company at major industry trade shows and biannual market events nationwide.
Customer Service Manager
1 Year 8 Months- Led and developed a team of 25 customer service specialists to enhance support for sales, order processing, and account management.
- Trained employees on trade programs, SOPs, order management, returns, and claims processes to improve service delivery.
- Trained employees on trade programs, SOPs, order management, returns, and claims processes.
- Reported sales performance metrics and operational results to executive leadership for strategic decision-making.
- Reported sales performance metrics and operational results to executive leadership.
- Led customer service team to enhance response times and improve overall satisfaction levels.
Customer Service Associate
3 Years 1 Month- Acted as the primary point of contact for B2B and direct-to-consumer customers.
- Managed product inquiries, processed orders, addressed pricing requests, and provided account support to enhance customer experience.
- Resolved customer concerns efficiently, fostering customer retention and satisfaction.
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
Bartender/Manager
9 Years 11 Months- Supervised daily bar operations, overseeing staff scheduling, inventory control, and enhancing customer service.
- Trained employees on service standards and operational procedures, ensuring adherence to compliance requirements.
- Served high customer volumes during special events, nights, and weekends.
- Mix and serve a wide variety of cocktails, ensuring consistency and quality in every drink.
- Maintain cleanliness and organization of bar area, adhering to health and safety regulations at all times.
- Managed bar inventory, ordering supplies to maintain stock levels and minimize waste.
Education
Associate of Arts - Art Education
Skills
Warehouse operations
Logistics coordination
Merchandising strategy
Data analysis
Microsoft Excel
ERP Systems
CRM Systems
Customer service
Decision-making
Critical thinking
Certification
Health and Safety Certification | 2020
Timeline
Inventory Manager / Showroom Merchandiser
UNIQUE LOOM
02.2022 - 05.2026Read More
Customer Service Manager
Unique Loom
05.2020 - 01.2022Read More
Customer Service Associate
Unique Loom
04.2017 - 05.2020Read More
Bartender/Manager
EINSTEIN'S RESTAURANT
01.2007 - 12.2016Read More
Western Carolina University
Associate of Arts from Art Education
Read More
CORE COMPETENCIES
- Sales & Business Development
- Customer Service Leadership
- Team Management & Training
- Inventory Management
- Account Management
- B2B & D2C Sales
- Operations Management
- Merchandising & Showroom Management
- Relationship Building
- Process Improvement
- Trade Show Operations
- ERP & CRM Systems