Antoinette Wilson

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis, resulting in a 120% increase to LY.
• Managed and coached a team of 9 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction.
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment.
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints.
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making.
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction.
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability. Have consistently went above district sales goals.
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement.

Responsible for developing and executing the overall sales strategy of the company, leading the sales team, and driving revenue growth. Establish sales goals, analyze performance, and ensure the team is motivated and equipped to meet Managements targets. Collaborated with other locations and District Managers, to align sales efforts with overall business objectives.

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.