Antonio Duckson
Columbia
Summary
Dynamic professional with a proven track record in fast-paced environments, from Envision Food Services, Amazon to my proud work as a DSP. I excel in cash and food handling, showcasing a professional attitude and a commitment to customer satisfaction. Strong multitasking and caregiving skills, enhancing customer experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Food Server
Envision Food Services
08.2024 - 02.2025
- Served the soldiers on Fort Jackson breakfast, lunch and dinner
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Warehouse Worker
Belk Distribution Center
11.2023 - 07.2024
- Unpacking boxes and scanning items to make sure they have the correct price and that each tag is scannable and matches the item
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Customer Service Representative
Hinduja Global Solutions
12.2022 - 10.2023
- I worked part time hours for McDonald’s corporate and managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints regarding service, food quality and the mobile app with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Direct Support Professional
Babcock Center
03.2022 - 04.2023
- Maintained clean, safe, and well-organized living environment.
- Documented daily notes thoroughly to track individual achievements, concerns, or changes in behavior patterns.
- Completed assigned ISP’s
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters between individuals
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Server
Waffle House
12.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Package Sorter
Amazon
02.2020 - 09.2020
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
Cashier/Cook
Taco Bell
12.2017 - 01.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Adult High School Diploma -
Fayetteville Technical Community College
Fayetteville, NC03.2020
Skills
- Cash handling
- Food handling
- Professional attitude
- Order taking
- Caregiving
Timeline
Food Server
Envision Food Services
08.2024 - 02.2025
Warehouse Worker
Belk Distribution Center
11.2023 - 07.2024
Customer Service Representative
Hinduja Global Solutions
12.2022 - 10.2023
Direct Support Professional
Babcock Center
03.2022 - 04.2023
Server
Waffle House
12.2020 - 02.2022
Package Sorter
Amazon
02.2020 - 09.2020
Cashier/Cook
Taco Bell
12.2017 - 01.2020
Adult High School Diploma -
Fayetteville Technical Community College
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