Summary
Overview
Work History
Education
Skills
Timeline
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Antravis Campbell

Rock Hill

Summary

Dynamic professional with extensive experience in customer service at Concentrix, excelling in conflict resolution and active listening. Proven ability to enhance customer loyalty through empathetic complaint resolution. Skilled in data entry and staff training, contributing to operational efficiency and a stronger workforce in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Concentrix
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Maintenance Technician

Meritor Inc
11.2020 - 01.2023
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Forklift Operator

Campbell's Snacks
03.2016 - 11.2020
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.

Education

High School Diploma -

Rock Hill High School
Rock Hill, SC
05-2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Conflict resolution
  • Staff training
  • Warehousing functions

Timeline

Customer Service Representative

Concentrix
06.2022 - Current

Maintenance Technician

Meritor Inc
11.2020 - 01.2023

Forklift Operator

Campbell's Snacks
03.2016 - 11.2020

High School Diploma -

Rock Hill High School

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Antravis Campbell