Anya Arroyo
Bluffton
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Barista/Cashier
Starbucks
04.2022 - 08.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Line Cook/Cashier/Server
Chicken Salad Chick
04.2021 - 03.2022
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
Dr. - Pharmaceutical Sciences
University of South Carolina
Columbia, SC05.2029
High School Diploma -
May River High School
Bluffton, SC06.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Cash Register Operation
- Adaptive and creative
- Safe Food Handling
- Espresso machine operation
- Beverage Preparation
- Safe Food Handling Practices
- Menu Memorization
- Food Preparation
- Hospitality service expertise
Timeline
Barista/Cashier
Starbucks
04.2022 - 08.2023
Line Cook/Cashier/Server
Chicken Salad Chick
04.2021 - 03.2022
Dr. - Pharmaceutical Sciences
University of South Carolina
High School Diploma -
May River High School
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