ANya McKie

Aiken

Summary

Dedicated and versatile professional with a diverse background in customer service, machine operation, training, and human services. Proven ability to adapt to new industries, learn quickly, and provide exceptional service while maintaining efficiency and accuracy. Experienced in mentoring and training employees, troubleshooting technical issues, and ensuring quality standards.

Overview

years of professional experience

Work History

Certified Trainer / Machine Operator

Bridgestone

02.2021 - Current

Operated and monitored automated machinery to ensure efficient tire production while adhering to strict quality and safety standards.
Conducted routine inspections and quality checks to verify product specifications and compliance with Bridgestone's manufacturing guidelines.
Identified and troubleshot minor mechanical issues to minimize downtime and maintain optimal production flow.
Assisted maintenance teams with preventative maintenance tasks and reported major equipment malfunctions for prompt resolution.
Maintained a clean, organized, and safe work environment by following OSHA regulations and company policies.
Trained and mentored new hires on machine operation, quality control procedures, workplace safety, and company protocols.
Developed training materials and provided hands-on guidance to ensure new employees met performance expectations.
Recorded production data, machine performance metrics, and training progress to support continuous improvement initiatives.
Collaborated with supervisors and team members to implement process improvements and enhance overall efficiency.

Customer Service Representative

AT&T

09.2019 - 02.2021

Provided exceptional customer service through phone, email, chat, and in-person interactions, assisting customers with inquiries and technical support.
Addressed billing concerns, service plan modifications, and account-related questions while ensuring customers understood their options.
Troubleshot device and network issues, guiding customers through step-by-step solutions to restore service and enhance satisfaction.
Processed service upgrades, new activations, contract renewals, and cancellations while explaining terms and conditions clearly.
Educated customers on AT&T's latest products, promotions, and features to help them select the best solutions for their needs.
Resolved customer complaints efficiently, de-escalating tense situations and providing alternative solutions to retain customer loyalty.
Maintained accurate and detailed records of customer interactions, transactions, and resolutions in the company's database.
Met and exceeded performance metrics, including call handling time, first-call resolution, and customer satisfaction scores.

Education

High School Diploma -

Midland Valley High

Graniteville, SC

06-2017

Emergency Medical Services -

Aiken County Career & Technology Center