- Exploring famous landmarks and historical sites
- Embracing outdoor adventures such as hiking and kayaking
- Spending time with family and friends
April Haithcock
LEXINGTON
Summary
Detail-oriented underwriting professional with 7+ years of experience in insurance, sales, and operations. Strong in risk evaluation, compliance, and workflow improvement. Committed to delivering accurate decisions, strong client service, and efficient policy management.
Overview
15
15
years of professional experience
Work History
Senior Personal Lines Underwriter
Progressive
Lexington, SC
08.2022 - 08.2026
- Evaluated personal lines policies using underwriting guidelines and risk appetite standards.
- Consistently in top 90 percent of work department.
- Advised agents and customers on underwriting requirements, documentation gaps, and coverage options.
- Processed policy changes while maintaining compliance with carrier standards and procedures.
- Maintained up-to-date knowledge of industry guidelines and regulatory changes to inform underwriting decisions effectively.
Insurance Sales Consultant
State Farm
Lexington, SC
02.2019 - 06.2022
- Mentored newer team members on consultation techniques, product knowledge, and compliant sales practices.
- Maintained accurate records of all client interactions, policies sold, and commissions earned using CRM software systems.
- Achieved consistent monthly sales targets by managing 40 calls and diligently following up on leads.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Park Manager
Frankie's Fun Park
Columbia, SC
04.2011 - 02.2019
- Enforced safety procedures and compliance protocols for rides, facilities, and guest activities.
- Supervised staff scheduling up to 40 employees, training, and performance standards to maintain consistent service quality.
- Resolved guest concerns quickly to preserve satisfaction and support repeat visits.
- Monitored cash handling, POS activity, and closing procedures to support accurate financial controls.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Education
Associate of Science - Business Management
Midlands Technical College
West Columbia, SC01.2028
Skills
- Regulatory compliance
- Customer service
- Problem-solving abilities
- Teamwork and collaboration
- Excellent communication
- Adaptability and flexibility
- Professionalism
Accomplishments
- Documented and resolved customer concerns which led to positive outcomes.
- Supervised team of approximate 30 staff members.
- Achieved top tier employee and management by completing daily tasks with accuracy and efficiency.
- Shout outs from management on work performances.
Interests
Timeline
Senior Personal Lines Underwriter
Progressive
08.2022 - 08.2026
Insurance Sales Consultant
State Farm
02.2019 - 06.2022
Park Manager
Frankie's Fun Park
04.2011 - 02.2019
Associate of Science - Business Management
Midlands Technical College