Summary
Overview
Work History
Education
Skills
Education and Training
Yardi, Rent Manager and Boston Post
Timeline
Generic

April Harrison

Summerville

Summary

Positive and diligent Property Manager professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented property manager with demonstrated operational and leadership skills.I provide a goal-oriented and performance-minded approach.

Overview

17
17
years of professional experience

Work History

Property Manager

Premier Management
07.2024 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Leasing Consultant

Icon @Park Circle
01.2023 - Current
  • Manage rent collection, including processing payments, making daily deposits, and issuing non-payment notices
  • Monitor invoices and deposits, maintaining accurate records in administrative books
  • Assist with court filings and follow-up related to delinquent accounts
  • Maintain a working knowledge of state laws regarding debt collection
  • Leasing & Marketing: Input daily information on Yardi system regarding walk-ins, move-ins, move-outs, and apartment conditions
  • Ensure leases and addenda are accurate with regard to tenant details, rates, etc
  • Maintain current and previous resident files
  • Support marketing efforts with input on promotions, ads, and rate adjustments
  • Assist with leasing activities as needed
  • Stay informed about market trends and competitor properties
  • Assist with resident renewals
  • Utilize resident screening procedures effectively
  • Additional Responsibilities: Provide excellent customer service to residents and vendors
  • Maintain a professional and positive demeanor
  • Assist Property Manager with other tasks as needed.

Assistant Manager

Atlantic Housing Foundation- Waters at Oakbrook
12.2021 - 01.2023
  • Promptly updates all rents, deposits, and any other monies received from residents and all other sources
  • Verifies that all monies received correspond with lease
  • Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos)
  • Maintains positive resident relations attitude
  • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff
  • Performs all aspects of Leasing Associate’s Job Description, including but not limited to, greeting prospective clients, shows community, and outside marketing, as needed
  • Contacts each Notice-to Vacate and attempts to convert them to a renewal
  • Maintains awareness of local market conditions and trends
  • Contributes ideas to manager for marketing community and improving resident satisfaction
  • Updates the on-site accounting system for all property activity, including but not limited to leases, notices, move-ins, move-outs, traffic, and demographics
  • Proofreads all lease paperwork and processes move-ins and move-outs
  • Processes all security deposit move-out reports
  • Accepts service requests from residents and routes to maintenance for prompt processing
  • Conducts service follow-up with resident when work is completed.

Field Office Support

State of SC DPPPS
08.2020 - 12.2021
  • Assists in the performance of offender intake duties
  • Receives reporting information from low risk offenders
  • Assists with collecting and compiling pertinent data to be included in investigative reports
  • Performs routine and complex data entry processes
  • Maintains and manages records
  • Supports fiscal/materials
  • Performs other administrative duties.

Customer Service Representative(Acting Branch Mgr)

Axcess Financial
02.2018 - 01.2019
  • (Acting Branch Manager) Organized and divided tasks to assign to Customer Service Representatives
  • Managed Customer Service Representatives daily to ensure set goals are achieved
  • Lead, develop, and coach team to meet performance objectives
  • Motivate sales force for growth of loan originations and ancillary products
  • Implement strategies that drive productivity and enable sales target achievement
  • Assisting members with their account by answering questions regarding the features of their service, Resolving problems, preventing cancellations and identifying additional service needs
  • Serve as a Subject Matter Expert to maintain current competitive knowledge base
  • Answer telephone and in-person inquiries related to customer applications, requests or other issues, and place outgoing sales, customer courtesy and collection calls.

Retention Specialist

DialAmerica
09.2017 - 02.2018
  • Assisting members with their account by answering questions regarding the features of their service, Resolving problems, preventing cancellations and identifying additional service needs
  • Provide excellent customer service and support and ensure a unique memorable customer service experience.

Sales Assistant

Officeteam Staffing
10.2016 - 12.2017
  • Meet and greet customers
  • Handout brochures and register guests
  • Answer multi-line phone system
  • Reply to prospect inquiries
  • Assist with various administrative projects
  • Create and manage weekly reports
  • Create and send bi-weekly construction updates to buyers in contract
  • Assist sales manager in follow-up tasks associated with contracts and buyers
  • Prepare weekly site and model inspection reports for necessary repairs
  • Take prospective buys to view models units.

Lead Keyboarding Clerk

Union County Division of Social Services
07.2014 - 04.2016
  • Managed front desk staff, ensuring policy and procedures
  • Managed clients in an orderly fashion
  • Performed clerical/front desk duties, which entails assisting clients, general public, older adults, homeless persons, and individuals with disabilities
  • Coordinated with Social Workers to minimize wait time
  • Answered case specific questions
  • Resolved escalated complaints, assisted and directed client to appropriate resource.

Account Services Representative

ADT
01.2012 - 07.2014
  • Account Services/Retention Specialists
  • Handled daily high inbound call volume of 120 inbound calls to resolve credit card issues including: payment errors, appropriate account numbers, and data integrity issues
  • Responded to customer questions, resolved issues within scope of responsibility, utilized the dispute management system to log and distribute service or other related issues that would cause payment to be withheld, and cannot be resolved in Account Services
  • Answered general billing related questions, resolved billing issues, assisted and directed customer to appropriate resource
  • Participated on internal quality/continuous improvement teams on a rotational basis.

Receptionist/Administrative Assistant/Warranty Specialist

Adecco Staffing
07.2011 - 11.2011
  • Answered incoming telephone lines and directed each call accordingly
  • Successfully completed all assignments within specified timeframes
  • Assisted clients with filling out documentation
  • Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries
  • Maintained security by following procedures; monitoring logbook; issuing visitor badges
  • Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
  • Coded and distributed incoming mail to the appropriate departments
  • Processed warranties
  • Accounts Payable and Receivable.

Residential Account Executive/Retention Specialist

Cablevision
02.2008 - 06.2011
  • Provided top notch service by building rapport and probing to uncover the issue at hand
  • Identified customers' needs and pursued upselling and cross selling opportunities to grow business
  • Provided direct front line support to customers to retain customers through positive customer relationship building
  • Delivered tailored sales presentations to prospects
  • Provided superior conflict resolution to customer issues by utilizing strong listening skills and probing techniques.

Education

Bachelor of Arts - Business Administration And Management

Columbia College
Columbia, MO

Skills

  • Fair Housing Regulations
  • LIHTC
  • Property management knowledge
  • Organizational capabilities
  • Effective negotiation
  • Organized Mindset
  • Business processes and procedures
  • Lease Renewals
  • Sales Techniques
  • Market Trends
  • Customer Service
  • Background Checks
  • Collection Actions
  • Application management
  • Leasing Terms and Specifications
  • Competitive Research
  • Business partnerships
  • Relationship Building
  • Creative Problem-Solving
  • Resident assistance
  • Building rapport
  • Resident Retention Programs
  • Property Management
  • File Management
  • Account Management
  • Property Marketing
  • Team Collaboration
  • Community Engagement
  • Training and mentoring
  • Leasing and sales
  • Property Inspections
  • Dispute Handling
  • Payment Collection
  • Violation Resolution
  • Lease administration
  • Tenant relations
  • Work order monitoring
  • MRI accounting software
  • Unit vacancies
  • Grounds maintenance
  • Staff management
  • Lease renewals
  • Property inspections
  • Property management
  • Eviction notices
  • Payment collection
  • Vendor management
  • Multi-family property management
  • Preventive Maintenance

Education and Training

true,Columbia, MO

Yardi, Rent Manager and Boston Post

Experienced

Timeline

Property Manager

Premier Management
07.2024 - Current

Leasing Consultant

Icon @Park Circle
01.2023 - Current

Assistant Manager

Atlantic Housing Foundation- Waters at Oakbrook
12.2021 - 01.2023

Field Office Support

State of SC DPPPS
08.2020 - 12.2021

Customer Service Representative(Acting Branch Mgr)

Axcess Financial
02.2018 - 01.2019

Retention Specialist

DialAmerica
09.2017 - 02.2018

Sales Assistant

Officeteam Staffing
10.2016 - 12.2017

Lead Keyboarding Clerk

Union County Division of Social Services
07.2014 - 04.2016

Account Services Representative

ADT
01.2012 - 07.2014

Receptionist/Administrative Assistant/Warranty Specialist

Adecco Staffing
07.2011 - 11.2011

Residential Account Executive/Retention Specialist

Cablevision
02.2008 - 06.2011

Bachelor of Arts - Business Administration And Management

Columbia College

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April Harrison