Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

April McLaughlin

Summary

High-energy and motivated individual. Committed to pivoting my career into the Claims Industry as an entry level Claims Adjuster. I am reliable and a quick learner who has a lot of experience working in challenging environments. Talented and skilled in my current role as a Licensed Inside Sales Representative and looking to transfer my skills and add value to a Claims Adjusting team.

Overview

5
5
years of professional experience

Work History

Licensed Inside Sales Representative - P&C

American Family Insurance
08.2023 - Current
  • Quoted and sold the following insurance products - automobile, homeowners and umbrella insurance.
  • Followed up on missing information to close insurance sales by phone or email to prospective clients.
  • Attended required training, on-going training, meetings, one on ones, and continued education requirements to maintain active property casualty license.
  • Demonstrated advantages of products, services and benefits while also overcoming objections to purchase.
  • Responded promptly to customer inquiries, ensuring high level of satisfaction.
  • Managed existing client accounts for upselling and cross-selling opportunities.
  • Handled stressful situations professionally and multitasked with ease.

Licensed Health Insurance Sales Representative

Connexion Point
05.2022 - 07.2023
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Utilized a consultative sales approach to determine needs, make plan presentations, handle obstacles and close the sale over the phone.
  • Conducted regular follow-ups with prospective customers to address concerns and answer questions about available policies.
  • Utilized CRM systems to manage client information, track sales activities, and forecast future revenue opportunities.
  • Delivered exceptional customer service throughout entire sales process—from initial contact through policy issuance—by demonstrating empathy, professionalism, and expertise at every touchpoint.

SC State Medicaid Customer Service Representative

First Choice By Select Health
01.2020 - 04.2022
  • Provided accurate information about products and services to customers.
  • Inbound and outbound member and provider phone calls or correspondence regarding benefit, eligibility or customer issues.
  • Provided member education and assisted members with PCP selection and assignments.
  • Assisted with access to care and wellness programs.
  • Made outreach welcome calls to new members and conducted Health Risk Assessment Surveys as needed.
  • Contributed to team effort by meeting performance goals and assisting colleagues when needed.
  • Answered customer inquiries via phone, email, and chat.
  • Managed difficult customer situations with professionalism and empathy.

Education

Bachelor of Science - Accounting And Finance

Southern New Hampshire University
New Hampshire
12-2026

Skills

  • Telephone sales
  • Persuasive negotiator
  • Promotional selling
  • Goals and performance
  • Salesforce CRM
  • Knowledge and understanding of policies and endorsements
  • Experience in providing customer-driven solutions, support, and service
  • Driven
  • Exceptional customer service
  • Adept multi-tasker

Licenses

Insurance Producer License- Property and Casualty, Life/Health and Accident

Timeline

Licensed Inside Sales Representative - P&C

American Family Insurance
08.2023 - Current

Licensed Health Insurance Sales Representative

Connexion Point
05.2022 - 07.2023

SC State Medicaid Customer Service Representative

First Choice By Select Health
01.2020 - 04.2022

Bachelor of Science - Accounting And Finance

Southern New Hampshire University

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April McLaughlin