Open To Work
Aquileia Rogers
Winnsboro
Summary
Detail-oriented professional with strong skills in patient registration and insurance verification. Committed to maintaining data accuracy and HIPAA compliance while providing exceptional customer service.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Blue Cross And Blue Shield Of South Carolina
Columbia
11.2025 - 01.2026
- Educated customers on benefits and coverage options, enhancing their understanding of health insurance.
- Assisted clients with inquiries regarding health insurance policies.
- Resolved billing issues and provided account updates to members.
- Coordinated with internal teams to resolve escalated service concerns, improving customer satisfaction.
- Processed claims and verified eligibility for services, ensuring accurate and timely support for members.
- Maintained accurate records of customer interactions in the database.
Lien Perfection Specialist
Resource Corporation of America
Houston
03.2022 - 05.2023
- Prepared and filed lien perfection documents with various governmental agencies.
- Coordinated communication between clients, legal teams, and government offices.
- Managed records of lien filings to ensure accurate documentation and tracking.
- Coordinated with attorneys concerning any unresolved issues that arise during lien perfection process.
Patient Access Representative
Memorial Hermann
Houston
10.2017 - 01.2022
- Coordinated appointment scheduling and managed cancellations to ensure smooth patient flow.
- Informed patients about hospital policies and procedures to enhance their understanding and experience.
- Answered phones promptly in a professional manner.
- Validated insurance coverage for services to facilitate patient access and minimize billing issues.
- Created new patient accounts in EMR system.
Medical Receptionist
Rheumatic Disease Clinic
Houston
08.2014 - 03.2017
- Scheduled patient appointments and managed daily clinic calendar efficiently.
- Collected and verified patient information, ensuring accurate records and facilitating efficient patient care.
- Welcomed and assisted patients upon arrival, enhancing patient experience at rheumatic disease clinic.
- Checked patients in and out for appointments and collected co-payments.
- Handled incoming calls, providing timely responses to inquiries from patients and medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Collaborated with medical staff to ensure smooth patient flow during visits.
- Managed electronic health records, ensuring confidentiality and data accuracy.
- Maintained clean and organized reception area for a welcoming environment.
Education
Jack Yates High School
Houston, TX06-2012
Skills
- Insurance verification
- Payment processing
- Patient registration
- Electronic health records
- HIPAA compliance
- Scheduling diagnostic procedures
- Appointment scheduling
- Data accuracy
- Quality assurance
- Medical terminology
- Conflict resolution
- Phone and email etiquette
- Customer service
- Policy understanding
Timeline
Customer Service Representative
Blue Cross And Blue Shield Of South Carolina
11.2025 - 01.2026
Lien Perfection Specialist
Resource Corporation of America
03.2022 - 05.2023
Patient Access Representative
Memorial Hermann
10.2017 - 01.2022
Medical Receptionist
Rheumatic Disease Clinic
08.2014 - 03.2017
Jack Yates High School