Aracelis Flores
Ridgeland,SC
Summary
Hard-working professional with 20.5+ years of experience and a proven knowledge of customer communications, scheduling, and outpatient care. Aiming to leverage my skills to successfully fill the Patient Service Representative role at your company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Representative
South Coast Health
11.2024 - Current
- Scheduling Appointments
- Confirming Appointment
- Check in and check out
- Verifying Insurance
- Collecting Copays
- Answering Phones
- Scanning Documents
- Faxing
- Medical Records
Patient Service Representative
Sims Podiatry
04.2024 - 09.2024
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated communication between patients and medical staff, ensuring clarity and understanding of care instructions.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records in electronic health record systems, ensuring compliance with privacy regulations.
Patient Service Representative
South Coast Health
02.2023 - 02.2024
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Athena to schedule appointments.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
Patient Service Representative
Health Quest Medical Practice
07.2007 - 02.2021
- Scheduling and Confirming Appointments.
- Verifying Insurance
- Insurance Referrals
- Scanning Documents
- Answering Phones
- Bilingual Translator
Patient Care Technician
VBMC
02.2005 - 06.2007
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Take Patients Vitals
- Assist Patient with Basic needs like Feeding, Bathing,Bathroom and Hygiene care.
- Keep records of intake of dietary. Do urine and stool sample. Empty bedpans, Catheters.
- Change bed linens and fix Bed.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities, ensuring patient comfort and safety.
- Maintained cleanliness of patient areas and equipment, adhering to infection control protocols.
- Documented patient care activities accurately in electronic health records system.
Education
High School Diploma -
YHS
Yonkers, NY06.1986
Skills
- Privia
- Athena
- Sammy
- Cerner
- ECW
- Excel
- Bilingual
- Customer service
- Healthcare
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- HIPAA compliance
Certification
- 15 Hour Spanish Introductory Medical Interpreter
- 15 Hour Spanish Intermediate Medical Interpreter
- 8 Hour Medical Interpreter Refresher Workshop
Languages
Spanish
Native or Bilingual
Timeline
Patient Representative
South Coast Health
11.2024 - Current
Patient Service Representative
Sims Podiatry
04.2024 - 09.2024
Patient Service Representative
South Coast Health
02.2023 - 02.2024
Patient Service Representative
Health Quest Medical Practice
07.2007 - 02.2021
Patient Care Technician
VBMC
02.2005 - 06.2007
High School Diploma -
YHS