ARIA SMITH
COLUMBIA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Success Specialist
Wells Fargo & Company
04.2017 - 06.2024
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
Team Leader
Chick-fil-A
08.2015 - 03.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Education
Associate of Arts - Occupational Therapy Assistant
Piedmont Technical College
Greenwood, SC05.2020
Associate of Arts - Liberal Arts
Aiken Technical College
Graniteville, SCHigh School Diploma -
Blythewood High School
Blythewood, SC06.2012
Skills
- Creative problem solver Trusted key holder
- Exceptional communication skills
- Strong client relations
- Strong communication skills
- Creative problem solver
- Microsoft Word, Excel competency
- Building rapport
- Professional telephone demeanor
- Call Center Operations
- Quality Control
- Computer Proficiency
- Complaint Handling
- Product Knowledge
- Customer Relations
- Customer Education
Accomplishments
Special Projects
Unclaimed Property Support
Charlotte, NC
October 2023 - February 2024
• Selected as 1 of 7 team members to manage case loads by researching customer accounts and locating missing funds.
• Successfully completed 133 cases with an 83% accuracy rate on initial submissions, significantly reducing the need for corrections.
October 2022 - January 2023
• Chosen as 1 of 20 team members to assist in managing the Unclaimed Property Department’s case load.
• Completed 92 cases with a 78% accuracy rate on initial submissions, demonstrating strong research and communication skills.
• Jabbari v. Wells Fargo Bank, N.A. November 2018- December 2018
Selected as 1 of 12 team members to assist with customer outreach
• Guided affected customers through the claims process by providing accurate information and support, ensuring a smooth and efficient experience.
References
Samuel Adams
803.243.5921
Joshua Glover
803.200.7510
Crystal Favor
803.404.8429
Timeline
Customer Success Specialist
Wells Fargo & Company
04.2017 - 06.2024
Team Leader
Chick-fil-A
08.2015 - 03.2017
Associate of Arts - Occupational Therapy Assistant
Piedmont Technical College
Associate of Arts - Liberal Arts
Aiken Technical College
High School Diploma -
Blythewood High School
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