Samari Griffin
Columbia
Summary
Adept at driving operational success, I excelled at Amazon by optimizing delivery routes, enhancing customer satisfaction, and demonstrating exceptional problem-solving abilities. My teamwork and attention to detail contributed to surpassing daily production targets at Trane Air Conditioning, showcasing my ability to blend hard and soft skills effectively.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
09.2024 - 01.2025
- Loaded and unloaded packages carefully, maintaining product integrity.
- Delivered packages on time by planning optimal delivery routes.
- Used handheld devices to track and confirm delivery status.
- Navigated local streets to ensure timely delivery of goods.
- Ensured customer satisfaction by providing friendly service during deliveries.
Cashier
Cookout
03.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assembly Line Production Worker
Trane Air Conditioning
05.2023 - 02.2024
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
Delivery Driver
FedEx
10.2022 - 01.2023
- Loaded and unloaded packages carefully, maintaining product integrity.
- Delivered packages on time by planning optimal delivery routes.
- Used handheld devices to track and confirm delivery status.
- Navigated local streets to ensure timely delivery of goods.
Call Center Representative
Teleperformance
11.2021 - 08.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Sales Associate
Once Upon A Child Franchise
12.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Spring Valley High School
Columbia, SC06.2020
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Problem-solving
- Documentation and reporting
Timeline
Delivery Driver
Amazon
09.2024 - 01.2025
Cashier
Cookout
03.2024 - 10.2024
Assembly Line Production Worker
Trane Air Conditioning
05.2023 - 02.2024
Delivery Driver
FedEx
10.2022 - 01.2023
Call Center Representative
Teleperformance
11.2021 - 08.2022
Sales Associate
Once Upon A Child Franchise
12.2020 - 09.2021
High School Diploma -
Spring Valley High School
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