Ariana Denaro
Columbia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, problem-solving, ensuring customer satisfaction and loyalty. Effective in adapting to change, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Member Service Specialist
Sams Club
10.2020 - 04.2021
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
Head Cashier
Lowes Home Improvment
10.2017 - 10.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
Assistant Store Manager
Dunkin' Donuts
03.2014 - 06.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Completion Certificate - Banking Fundamentals
Richmond Community College
Hamlet, NC03-2019
High School Diploma -
Reid Ross Classical School
Fayetteville, NC12-2012
Skills
- Customer engagement
- Customer relations
- Money handling
- Order fulfillment
- Exceptional communication
- Conflict resolution
- Up-selling strategies
- Attention to detail
- Multitasking
Timeline
Member Service Specialist
Sams Club
10.2020 - 04.2021
Head Cashier
Lowes Home Improvment
10.2017 - 10.2020
Assistant Store Manager
Dunkin' Donuts
03.2014 - 06.2017
Completion Certificate - Banking Fundamentals
Richmond Community College
High School Diploma -
Reid Ross Classical School
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