Ariana Doucette
Fort Mill
Summary
Customer-focused Front Desk Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in client relations, sales processing, and administrative support. Excel in communication, problem-solving, and time management, ensuring exceptional service and operational success.
Overview
8
8
years of professional experience
4043
4043
years of post-secondary education
Work History
Front Desk Sales Associate
Hive fitness
Charlotte
03.2026 - Current
- Greeted and assisted members with inquiries and service requests.
- Processed membership sales and renewals efficiently at the front desk.
- Managed scheduling for fitness classes and personal training sessions.
- Developed strong relationships with members to enhance their experience.
- Promoted fitness programs and services to new and existing members.
- Collaborated with team members to improve customer service protocols.
- Handled customer complaints professionally and effectively resolved issues according to company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted customers with product selection, payment processing, and answered questions about products or services.
Membership Sales lead
Perspire Sauna Studio
Charlotte
01.2026 - Current
- Led team training sessions on sales techniques and customer engagement strategies.
- Developed and implemented promotional campaigns to drive membership growth.
- Managed daily operations to ensure high-quality member experiences and satisfaction.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Fostered relationships with members to promote loyalty and retention initiatives.
- Managed cash register operations using POS system and processed sales and returns.
- Provided training sessions for new employees on sales techniques, procedures.
Membership sales lead
Club Pilates Franchise LLC
Fort Mill
01.2026 - Current
- Developed sales strategies to enhance customer engagement and retention.
- Trained and mentored new staff on sales techniques and customer service practices.
- Analyzed market trends to adjust promotional campaigns effectively.
- Managed inventory levels to ensure product availability for members.
- Collaborated with the marketing team to create effective advertising materials.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Account Payable/Wire Transfer Specialist/Escrow Officer
Fidelity National Financial
Hauppauge
04.2023 - 01.2026
- Verify and match receiving documents to vendor purchase orders & invoices using basic knowledge of accounting principles.
- Enter all invoices into oracle system and issue timely payments to vendors. Along with batching and completing 200-400 invoices daily
- Communicate verbally and in writing with purchasing, vendors, and management to resolve invoice issues and any other situation that occur
- Verify and code invoices; review approvals and amounts to be paid
- Investigate project variances and submit variance reports to accounting manager
- Organize and prioritize workload and identify priorities to timely resolve work related issues
- Perform all project filing and other routine administrative tasks
- Facilitate the accurate and timely wiring of funds for various purposes including escrow, mortgage payoffs, home refinancing, and trust accounts
- Ensure compliance with federal regulations and company policies during the wire transfer process
- Manage and process over 100 wire transfers daily, with amounts ranging from $50,000 to $2 million
- Verify transaction details to ensure accuracy and prevent errors or fraudulent activity
- Obtain necessary approvals and confirmations for high-value transactions
- Coordinate verbally and in writing with relevant departments to ensure all required documentation and authorizations are in place
- Communicate verbally and in writing with clients, escrow officers, and other stakeholders to clarify wire transfer instructions and resolve any issues that arise
- Provide exceptional customer service to ensure client satisfaction and maintain trust
- Maintain detailed records of all wire transfers, including transaction details and authorization records
- Generate and submit reports on wire transfer activities as required by management
- Monitor for any signs of suspicious activity and report potential fraud or compliance issues to the appropriate authorities.
- Utilize banking software and systems to initiate and track wire transfers
- Stay updated with the latest technology and procedures related to wire transfer operations.
- Participate in training and professional development opportunities to enhance skills and knowledge
- Suggest and implement process improvements to increase efficiency and accuracy in wire transfer operations
- Processed wire transfer requests accurately and efficiently for diverse client needs.
- Verified transaction details to ensure compliance with regulatory standards and company policies.
- Collaborated with banking partners to resolve discrepancies in wire transfer transactions.
- Maintained detailed records of all wire transfers for audit and reporting purposes.
- Assisted clients in navigating wire transfer procedures and answering inquiries promptly.
- Monitored incoming and outgoing wires to identify potential fraud or errors swiftly.
- Trained new team members on wire transfer protocols and best practices effectively.
- Implemented process improvements to streamline wire transfer operations within the department.
- Executed wire transfers to local and international vendors, scheduled ACH transactions, and prepared batch checks for mailing to vendors.
- Analyzed customer data and identified trends relating to the use of wire transfer services.
- Maintained accurate records of all completed transactions in accordance with internal policies and procedures.
- Developed strategies for improving the efficiency of wire transfer operations.
- Prepared reports on daily, weekly, monthly or quarterly activities related to wire transfers.
- Liaised between internal teams and external vendors when necessary.
Assistant Manager/Sales
The Vitamin Shoppe
Clarksville
10.2022 - 04.2023
- Lead a team of 30 employees and managed daily store operations including inventory management, sales, customer service, timely processing of receipts
- Responded to customer complaints verbally in person and/or by phone and in writing
- Increased store sales by 96% within the first year through effective sales strategies and excellent customer service
- Developed and executed marketing strategies to promote new products and drive sales growth
- Conducted employee training and development programs to improve team performance and achieve sales targets
- Coordinated inventory management and product replenishment processes.
- Implemented promotional strategies to enhance customer engagement and sales.
- Oversaw daily store operations to ensure compliance with company standards.
- Conducted team meetings to motivate staff and promote a positive environment.
- Analyzed sales data to identify trends and inform strategic decisions.
- Fostered relationships with customers to enhance their shopping experience.
- Managed visual merchandising to create appealing product displays in-store.
- Developed and implemented successful sales strategies to maximize profits.
- Responded promptly to customer inquiries or complaints.
- Resolved conflicts between customers and staff in a timely manner.
- Monitored inventory levels to ensure availability of products for customers.
Manager
Chipotle Mexican Grill
Sayville
04.2018 - 10.2022
- Mastered point-of-sale system to handle payments ranging from $8,000 - $14,000 per shift.
- Verbally provided excellent customer service in person and by telephone ensuring positive customer experience
- Responsible for banking, cash handling policies and responsibilities as well as using basic knowledge of accounting to complete office paperwork.
- Trained new employees.
- Prepared raw food materials for early morning shifts.
- Provided excellent meals daily working on the grill in a fast-paced environment.
- Uphold all local covid 19 and food safety protocol including increased sanitation.
- Supervised daily operations to ensure quality food service and customer satisfaction.
- Trained and mentored staff on food preparation and safety standards.
- Managed inventory levels and placed orders for necessary supplies.
- Implemented staff schedules to optimize labor efficiency during peak hours.
- Conducted regular inspections to maintain cleanliness and compliance with health regulations.
- Resolved customer complaints promptly to enhance dining experience.
Education
Bachelor of Arts - Psychology
James Madison University
Harrisonburg, VAHigh School Diploma -
Bellport Senior High School
Bellport, NYSkills
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Quickbooks
- Membership sales
- Point-of-sale systems
- Customer relationship management
- Inventory management
- Sales analytics
- Team leadership
- Employee training
- CRM software
Education Formal Training
- Bachelor of Arts, Psychology, Not Complete, James Madison University, Harrisonburg, VA, 08/01/20, 05/01/22
- High School Diploma, Bellport Senior High School, Bellport, NY, 06/01/20
Software System Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Microsoft OneNote
- Quickbooks
Timeline
Front Desk Sales Associate
Hive fitness
03.2026 - Current
Membership Sales lead
Perspire Sauna Studio
01.2026 - Current
Membership sales lead
Club Pilates Franchise LLC
01.2026 - Current
Account Payable/Wire Transfer Specialist/Escrow Officer
Fidelity National Financial
04.2023 - 01.2026
Assistant Manager/Sales
The Vitamin Shoppe
10.2022 - 04.2023
Manager
Chipotle Mexican Grill
04.2018 - 10.2022
Bachelor of Arts - Psychology
James Madison University
High School Diploma -
Bellport Senior High School