Ariel Wells
Columbia
Summary
Results-driven Area Manager with expertise in inventory management and performance monitoring. Proven track record in optimizing fulfillment center operations and achieving 100% stow accuracy.
Overview
12
12
years of professional experience
Work History
Inbound Area Manager II
Amazon Robotics
Augusta
09.2024 - Current
- Served as shift proxy in absence of Operations Manager for extended period, managing day-to-day operations
- Bridged Perfect Mile initiatives while maintaining operational standards
- Maintained high accuracy standards while managing high-volume stow operations
- Achieved 100% stow accuracy on stowing reactive, demonstrating attention to detail and process compliance
- Monitored KPIs and quality metrics to ensure items were properly stowed and tracked in inventory systems
- Managed trailer movement in the yard to ensure continuous feed to inbound dock operations
- Coordinated trailer positioning to optimize dock utilization and prevent bottlenecks
- Ensured inbound operations remained fed with consistent trailer supply
- Completed CUT (Cut-off Time) requirements at 100% while staying ahead of scheduled deadlines
- Balanced trailer flow to support both stow and dock operations
- Utilized FMC (Fulfillment Center Management Console) for operational visibility and reporting
- Operated Robo Scout system to monitor and optimize inbound flow
- Leveraged Oculus scanning technology to track and verify inventory accuracy
- Used data-driven insights to identify operational bottlenecks and improvement opportunities
- Coordinated with dock and stow teams to execute standard work
- Managed escalations and resolved operational challenges independently during leadership gaps
AFE Area Manager II
Amazon Robotics
Augusta
04.2023 - 07.2024
- Served as sole Area Manager overseeing all AFE Outbound operations (Induct, Rebin, and Pack functions)
- Served as shift proxy in absence of Operations Manager for extended period, managing day-to-day operations
- Designed and executed retrofit project to optimize induct station ergonomics by repositioning operator screens. Improved associate working posture and comfort through minimal-cost hardware modifications, increased induct rates by approximately 100 UPH through ergonomic station redesign.
- Managed and developed two Process Assistants, providing coaching and performance feedback
- Diagnosed and resolved operational issues that interfered with meeting goals
- Executed strategic labor moves and staffing adjustments to optimize workflow and maintain proper headcount ratios
- Balanced labor allocation across all three AFE process paths to maintain throughput alignment
- Broke many records while having the most units shipped out, highest pack rates and highest sort rate.
Area Manager I
Amazon Robotics
Augusta
06.2022 - 04.2023
- Served as sole Area Manager overseeing all AFE Outbound operations (Induct, Rebin, and Pack functions)
- Managed and developed two Process Assistants, providing coaching and performance feedback
- Diagnosed and resolved operational issues that interfered with meeting goals
- Executed strategic labor moves and staffing adjustments to optimize workflow and maintain proper headcount ratios
- Balanced labor allocation across all three AFE process paths to maintain throughput alignment
- Broke many records while having the most units shipped out, highest pack rates and highest sort rate.
Flow Process Assistant
Amazon Robotics
Augusta
01.2022 - 06.2022
- Monitored Critical Pull Time (CPT) risk throughout shifts and escalated risks to Area Managers when required
- Tracked process path risks and identified barriers impacting operations
- Addressed labor and equipment risks through tactical decision-making during shifts
- Escalated low performance issues and operational risks to management
- Monitored pick flow and picker performance in real-time
- Supported pick flow, AFE pack, Singles, CW and mix pack. Also supported pick to rebin to maintain consistent workflow with headcounts and communicating jams.
- Coordinated with outbound operations to maintain consistent workflow
- Communicated with Central Flow and other operational teams to maintain alignment
- Supported Area Managers in various operational tasks as directed
AFE Process Assistant
Amazon Robotics
Augusta
09.2021 - 01.2022
- Managed labor allocation across Induct and Rebin functions using FCLM (Fulfillment Center Labor Management) system
- Coordinated staffing levels to maintain proper headcount ratios supporting direct packer operations
- Executed labor moves in conjunction with Pick operations to optimize workflow
- Adjusted Pick Rate Averages (PRA) and Target Unit Rates (TUR) for sites not managed by Customer Fulfillment (CF)
- Monitored AFE metrics using Process Path Rollup (PPR) reporting platform to track volume processed and labor hours
- Tracked performance across Induct and Rebin process paths to ensure throughput alignment
- Ensured Induct, Rebin, and Pack throughputs remained within 5% of each other to maintain proper flow
- Reviewed balance of volumes and rates across walls and within wall teams every 30 minutes
Picking Process Assistant
Amazon
Columbia
10.2019 - 09.2021
- Streamlined daily processes to enhance workflow efficiency in busy fulfillment center.
- Supported staff by providing guidance on best practices in fulfillment operations.
- Provided support to team members in resolving process-related issues.
- Identified areas for improvement and recommended solutions to optimize processes.
- Monitored process performance to ensure compliance with established standards.
- Drove customer feedback to deliver information to management for corrective action.
- Oversaw pick operations and ensured consistent execution of site standard work procedures
- Managed associate engagement and performance tracking
- Coordinated with outbound operations leadership on staffing and training needs
ICQA Process Assistant
Amazon
Columbia
09.2017 - 10.2019
- Streamlined daily processes to enhance workflow efficiency in busy fulfillment center.
- Collaborated with management to implement process improvements for order accuracy.
- Conducted quality checks on outgoing packages to maintain high service standards.
- Supported staff by providing guidance on best practices in fulfillment operations.
- Provided support to team members in resolving process-related issues.
- Identified areas for improvement and recommended solutions to optimize processes.
- Monitored process performance to ensure compliance with established standards.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
Tier 1 Associate
Amazon
Columbia
07.2014 - 09.2017
- Conducted inventory audits to ensure accuracy and compliance with company standards.
- Collaborated with team members to maintain optimal stock levels in the warehouse.
- Operated inventory management systems to track and manage stock movements.
- Inspected incoming shipments for quality and accuracy before processing.
- Trained new associates on safety protocols and operational procedures.
- Communicated effectively with cross-functional teams to resolve inventory discrepancies.
- Maintained a safe working environment by adhering to safety protocols and regulations.
- Provided support in problem solving escalated issues related to ICQA processes and procedures.
- Performed cycle counts to ensure accuracy of inventory levels and identified discrepancies for resolution.
Education
Bachelor of Arts - Liberal Studies
Morris College
Sumter, SC05-2017
Skills
- Inventory management
- Operational strategy
- Labor optimization
- Data analysis
- Fulfillment center operations
- Performance monitoring
- KPI monitoring
- Process improvement
- Workflow optimization
- Performance tracking
- Team leadership
- Problem solving
- Quick learner
Timeline
Inbound Area Manager II
Amazon Robotics
09.2024 - Current
AFE Area Manager II
Amazon Robotics
04.2023 - 07.2024
Area Manager I
Amazon Robotics
06.2022 - 04.2023
Flow Process Assistant
Amazon Robotics
01.2022 - 06.2022
AFE Process Assistant
Amazon Robotics
09.2021 - 01.2022
Picking Process Assistant
Amazon
10.2019 - 09.2021
ICQA Process Assistant
Amazon
09.2017 - 10.2019
Tier 1 Associate
Amazon
07.2014 - 09.2017
Bachelor of Arts - Liberal Studies
Morris College