Arivia Smith
Greenville
Summary
Dynamic Inside Sales Representative with a proven track record at Verizon, excelling in customer relationship building and sales expertise. Adept at upselling and cross-selling, I consistently enhance client satisfaction and retention through effective communication and problem-solving skills. Committed to driving results and improving service quality in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Verizon
07.2022 - 09.2024
- Developed customer relationships through effective communication and understanding of their needs
- Conducted product presentations to educate clients on features and benefits
- Managed inquiries and provided solutions, ensuring customer satisfaction and retention
- Collaborated with team members to refine sales strategies and enhance performance
- Resolved client issues by coordinating with cross-functional teams for timely solutions
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Customer Service Representative
Apple
03.2020 - 09.2021
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with product inquiries, ensuring accurate information delivery and satisfaction.
- Navigated complex customer issues using Apple's support systems to enhance resolution efficiency.
- Collaborated with team members to streamline processes, improving overall service quality.
Technical Support Representative
Samsung
08.2016 - 10.2018
- Resolved customer inquiries through effective troubleshooting of technical issues.
- Provided support for mobile devices, ensuring optimal functionality and user satisfaction.
- Documented customer interactions and solutions in CRM systems to improve service accuracy.
- Collaborated with cross-functional teams to escalate complex technical problems efficiently.
Cashier Team Lead
Arby’s
07.2012 - 09.2015
- Assisted in daily operations by managing cash register and processing transactions efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Supported team training efforts by sharing knowledge of operational procedures and best practices.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
Education
GED -
United Ministers
Greenville, SCSkills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Adept multi-tasker
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Driven
- Organized and efficient
- Data entry
- Customer relationship building
- Documentation and reporting
- Goal setting
- Sales expertise
Timeline
Inside Sales Representative
Verizon
07.2022 - 09.2024
Customer Service Representative
Apple
03.2020 - 09.2021
Technical Support Representative
Samsung
08.2016 - 10.2018
Cashier Team Lead
Arby’s
07.2012 - 09.2015
GED -
United Ministers