Summary
Overview
Work History
Education
Skills
Timeline
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Arivia Smith

Greenville

Summary

Dynamic Inside Sales Representative with a proven track record at Verizon, excelling in customer relationship building and sales expertise. Adept at upselling and cross-selling, I consistently enhance client satisfaction and retention through effective communication and problem-solving skills. Committed to driving results and improving service quality in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Inside Sales Representative

Verizon
07.2022 - 09.2024
  • Developed customer relationships through effective communication and understanding of their needs
  • Conducted product presentations to educate clients on features and benefits
  • Managed inquiries and provided solutions, ensuring customer satisfaction and retention
  • Collaborated with team members to refine sales strategies and enhance performance
  • Resolved client issues by coordinating with cross-functional teams for timely solutions
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

Customer Service Representative

Apple
03.2020 - 09.2021
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted customers with product inquiries, ensuring accurate information delivery and satisfaction.
  • Navigated complex customer issues using Apple's support systems to enhance resolution efficiency.
  • Collaborated with team members to streamline processes, improving overall service quality.

Technical Support Representative

Samsung
08.2016 - 10.2018
  • Resolved customer inquiries through effective troubleshooting of technical issues.
  • Provided support for mobile devices, ensuring optimal functionality and user satisfaction.
  • Documented customer interactions and solutions in CRM systems to improve service accuracy.
  • Collaborated with cross-functional teams to escalate complex technical problems efficiently.

Cashier Team Lead

Arby’s
07.2012 - 09.2015
  • Assisted in daily operations by managing cash register and processing transactions efficiently.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Supported team training efforts by sharing knowledge of operational procedures and best practices.
  • Maintained cleanliness and organization of checkout area to enhance shopping experience.

Education

GED -

United Ministers
Greenville, SC

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Adept multi-tasker
  • Upselling and cross selling
  • Customer relationship management
  • Email and phone etiquette
  • Driven
  • Organized and efficient
  • Data entry
  • Customer relationship building
  • Documentation and reporting
  • Goal setting
  • Sales expertise

Timeline

Inside Sales Representative

Verizon
07.2022 - 09.2024

Customer Service Representative

Apple
03.2020 - 09.2021

Technical Support Representative

Samsung
08.2016 - 10.2018

Cashier Team Lead

Arby’s
07.2012 - 09.2015

GED -

United Ministers
Arivia Smith