Ariyanna Richardson
Customer Experience Specialist
Fort Mill
Summary
Dedicated and detail-oriented customer service professional with 4–5 years of experience delivering exceptional service in fast-paced environments. Skilled in building positive customer relationships, resolving concerns efficiently, and maintaining a professional, customer-focused attitude. Experienced in sales support and administrative tasks, with strong communication, organization, and multitasking abilities. A quick learner and dependable team player committed to providing excellent service while supporting daily business operations and contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Smart Stop Self Storage
05.2026 - Current
- Assisted in managing daily operations of self-storage facility to ensure optimal customer service experiences.
- Supported property management team in maintaining accurate tenant records and lease agreements.
- Handled customer inquiries and resolved issues promptly to enhance tenant satisfaction levels.
- Conducted regular facility inspections to identify maintenance needs and ensure compliance with safety standards.
- Processed rental payments and maintained financial records, ensuring accuracy in transactions.
- Utilized property management software for tracking tenant interactions and managing unit availability efficiently.
- Developed strong relationships with tenants to foster a welcoming community environment within the facility.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
To-Go Specialist
Jim N Nicks Bar-B-Q
08.2025 - 05.2026
- Prepared to-go orders efficiently, ensuring accuracy and adherence to customer specifications.
- Communicated with kitchen staff to streamline order preparation and minimize wait times.
- Maintained cleanliness and organization of workstations, enhancing operational efficiency.
- Assisted in managing inventory levels for packaging supplies and ingredients.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Home Health Care Worker
Homeinsteadseniorcareonline
01.2025 - 08.2025
- Provided personalized care plans to enhance client comfort and well-being.
- Assisted clients with daily living activities, ensuring safety and dignity.
- Monitored health conditions and reported changes to healthcare professionals.
- Administered prescribed medications following established protocols for accuracy.
- Documented client progress and care activities in electronic health records.
- Collaborated with families to address concerns and improve care quality.
- Maintained cleanliness of living spaces to promote a healthy environment.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
Server
Mr C's
05.2022 - 06.2024
- Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
- Managed food and beverage orders accurately, ensuring timely delivery to tables.
- Trained new staff on menu items and service protocols, fostering team performance.
- Coordinated with kitchen staff to streamline order preparation and minimize wait times.
- Resolved customer complaints effectively, maintaining a positive dining atmosphere.
- Implemented efficient table turnover strategies, maximizing seating capacity during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in inventory management, tracking stock levels for prompt replenishment of supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
West Cabarrus High
Concord, NC05.2025
Skills
Strong and clear communication skills
Creative and Adaptable
Client Relations
Relationship building and rapport
Conflict resolution
Decision-Making skills
Critical-Thinking Skills
Customer service-focused
Customer Satisfaction measurement
Employee motivation and guidance
Customer relations
Telephone and email etiquette
Paperwork processing
Timeline
Assistant Property Manager
Smart Stop Self Storage
05.2026 - Current
To-Go Specialist
Jim N Nicks Bar-B-Q
08.2025 - 05.2026
Home Health Care Worker
Homeinsteadseniorcareonline
01.2025 - 08.2025
Server
Mr C's
05.2022 - 06.2024
High School Diploma -
West Cabarrus High