Arsham Mirzaei
Operation Supervisor
Hilton Head Island
Summary
Dynamic leader with proven expertise in operations and staff management, honed at companies like Shore Beach Services. Excelled in process improvement and team building, significantly enhancing safety standards and operational efficiency. Skilled in hazard identification and first aid, achieving notable reductions in workplace accidents. Demonstrates exceptional ability to meet and exceed sales targets through strategic planning and effective communication.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Supervisor
Shore Beach Services
01.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Conducted routine safety audits to identify areas for improvement and implemented corrective actions accordingly.
- Coordinated fire drill exercises to ensure staff readiness in case of emergencies while minimizing disruptions to daily operations.
- Supported management in developing robust policies that align with federal, state, and industry-specific regulations related to workplace health and safety.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Customer Account Representative
Sealed Air Corp.
11.2022 - 01.2024
- Utilize SAP to enter purchase orders, search for materials and customers, obtain invoices, and run daily reports.
- Collaborate with sales, manufacturing , credit, and logistics to deliver on time and accurate orders.
- manage client relationships, communicating through phone and email.
- Organize and prioritize tasks in a stressful environment to meet cutting off times and avoid delays.
- Attend company provided classes on Excel, Microsoft 360 and Sales tools.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Member of the Emergency Response Team at Charlotte campus.
- Stayed current on industry trends and product offerings, providing informed guidance to customers seeking advice or recommendations.
Ocean Rescue Lifeguard
Shore Beach Services
05.2018 - 12.2021
- Performed CPR and first aid procedures, contributing to the well-being of injured or distressed individuals.
- Assisted in the setup, maintenance, and dismantling of lifeguard towers, ensuring proper placement and stability for optimal coverage of designated swim areas.
- Evaluated weather conditions daily for accurate assessments of potential dangers such as rip currents or high surf advisories affecting swimmer safety precautions.
- Improved beach safety by enforcing rules, regulations, and ordinances related to water activities.
- Prepared detailed daily logs and incident reports, ensuring accurate documentation of events that occurred during shifts.
- Provided exceptional customer service by addressing visitor inquiries, concerns, or complaints promptly and professionally.
- Participated in ongoing professional development opportunities to stay current on rescue techniques and best practices in ocean lifesaving.
- Collaborated with other lifeguards and emergency personnel for effective response during high-risk situations.
- Collaborated with local law enforcement agencies for any necessary assistance in maintaining order and addressing potential criminal activity on the beachfront property.
Operations Supervisor
Kardan Inc
07.2014 - 07.2017
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Supervise and coordinate the daily activities of employees.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- maintain accurate employee and production records.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- conducting health and safety audits and inspections ( employees observation , fall protection , vehicles etc ).
- Facilitated incident investigations to determine root causes, providing recommendations on preventative measures to avoid future occurrences.
Education
Bachelor of Science - Health And Wellness
Lees - McRae College
Banner Elk, NC05-2020
Associate of Science - Civil Engineering
Azad University Of Karaj
Karaj , Alborz , Iran01-2017
Skills
Staff management
Operations management
Process improvement
Team building
Hazard identification
Workplace inspections
Occupational health
Accident investigation
Safety training
First aid training
Accomplishments
- Supervised team of 20 staff members.
- Collaborated with team of 4 in the development of Sales Software.
- Two time employee of the month.
Certification
EMR
Timeline
EMR
11-2024
CPR , AED , First Aid
11-2024
Customer Account Representative
Sealed Air Corp.
11.2022 - 01.2024
Supervisor
Shore Beach Services
01.2022 - Current
Ocean Rescue Lifeguard
Shore Beach Services
05.2018 - 12.2021
Operations Supervisor
Kardan Inc
07.2014 - 07.2017
Bachelor of Science - Health And Wellness
Lees - McRae College
Associate of Science - Civil Engineering
Azad University Of Karaj
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