Summary
Overview
Work History
Education
Skills
Timeline
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Arthur Grant

Columbia

Summary

Dynamic Shift Supervisor at Starbucks with proven expertise in staff management and conflict resolution. Enhanced team productivity through effective scheduling and training, while maintaining high customer satisfaction. Skilled in cash handling and operations management, consistently achieving operational excellence and fostering a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2022 - Current
  • Supervised daily operations ensuring adherence to safety and operational protocols.
  • Trained and mentored team members on efficient workflow processes.
  • Coordinated staff schedules to optimize resource allocation and coverage.
  • Monitored inventory levels, facilitating timely reordering of supplies.
  • Resolved customer inquiries promptly, improving overall satisfaction ratings.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Customer Service Representative

Elead CRM
05.2021 - 03.2023
  • Assisted customers with inquiries and product information to enhance service experience.
  • Processed customer orders and returns efficiently, ensuring accuracy in transactions.
  • Maintained product knowledge to provide relevant solutions to customer issues.
  • Collaborated with team members to resolve complex customer concerns effectively.
  • Adapted quickly to changing priorities, ensuring high levels of service during peak hours.
  • Monitored customer feedback and reported trends to management for service improvement initiatives.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Education

Bachelor of Science - Psychology

University of South Carolina
Columbia, SC
12-2026

High School Diploma -

Brooks County High School
Quitman, GA
05-2021

Skills

  • Cash handling
  • Employee training
  • Staff management
  • Customer-oriented
  • Conflict resolution techniques
  • Schedule management
  • Operations management
  • Continuous improvement
  • Document management
  • Team leadership
  • Problem-solving
  • Team supervision
  • Staff supervision

Timeline

Shift Supervisor

Starbucks
11.2022 - Current

Customer Service Representative

Elead CRM
05.2021 - 03.2023

Bachelor of Science - Psychology

University of South Carolina

High School Diploma -

Brooks County High School

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Arthur Grant