Asantawaa Bennett
Ladson
Summary
Dynamic and results-driven professional with extensive experience at FedEx Ground, excelling in data entry and customer service. Proven track record in training and mentoring, enhancing operational efficiency, and ensuring compliance. Adept at inventory management and package tracking, consistently achieving service goals while fostering a positive team environment.
Overview
7
7
years of professional experience
Work History
Sr Operation Admin
FedEx Ground
Ladson
04.2025 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answer inquiries from customers regarding delivery status or product availability.
- Tracked merchandise movements using RF scanner.
- Update tracking system to enhance operations.
- Inspect packages for damages prior to shipment and reported any discrepancies accordingly.
- Operated computer systems to enter data related to orders and deliveries.
Warehouse Package Handler / Warehouse PH Trainer
FedEx Ground
Ladson
11.2021 - Current
- Performed accurate manual operations to ensure secure package management.
- Ensured safety in handling delicate substances.
- Employed RF scanners to ensure precise and efficient tracking during package processing.
- Promoted to PH Trainer in 2023.
- Collaborated with Ops Supervisor to oversee employee activities and operational processes in various assigned regions.
- Performed preventive maintenance on material handling equipment to ensure operational efficiency.
- Managed time efficiently to meet or exceed productivity targets.
Substitute Teacher
Sub Teacher Source
Charleston
08.2024 - 02.2025
- Established and enforced rules for behavior and procedures to maintain order among students.
- Explained assignments and relayed information from lead teacher.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
PT Assistant Manager
Pacific Sunwear
North Charleston
01.2024 - 06.2024
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Collaborated with colleagues in order fulfillment tasks during peak periods.
PT Assistant Manager
Pacific Sunwear
North Charleston
01.2022 - 03.2022
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales Associate / Manager In Training
City Gear
Beaufort
07.2021 - 12.2021
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Maintained accurate records of all sales transactions using a POS system.
- Managed inventory levels by tracking stock movement, restocking shelves as necessary, and ordering additional items when needed.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Collaborated with other team members in order fulfillment activities.
Cashier / Cook
Zaxbys
Sumter
08.2018 - 07.2021
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Skills
- Data entry
- Inventory management
- Package tracking
- Compliance enforcement
- Order processing
- Customer service
- Training and mentoring
- Quality assurance
- Hazardous materials handling
Timeline
Sr Operation Admin
FedEx Ground
04.2025 - Current
Substitute Teacher
Sub Teacher Source
08.2024 - 02.2025
PT Assistant Manager
Pacific Sunwear
01.2024 - 06.2024
PT Assistant Manager
Pacific Sunwear
01.2022 - 03.2022
Warehouse Package Handler / Warehouse PH Trainer
FedEx Ground
11.2021 - Current
Sales Associate / Manager In Training
City Gear
07.2021 - 12.2021
Cashier / Cook
Zaxbys
08.2018 - 07.2021