Asha Brown
Simpsonville,Sc
Summary
Won wow award in Quarter1 2020. Won multiple epic awards for each quarter throughout the years
. Passed compliance each month
Overview
20
20
years of professional experience
1
1
Certification
Work History
Td Bank N.A
Contact Center Representative
10.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Performed efficiently under demanding conditions.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong capacity to swiftly understand concepts in changing environments.
Outbound Telecommunications sales support
CHARTER COMMUNCATIONS
03.2019 - 09.2019
- Placed sales to current and inquiring customers
- Always entered all customers information into the company database keeping confidentially in minds
- Helped customers solve problems by changing or adding to their services
- Attended meetings and read information regarding company services to remain fully educated
- Drafted emails that can be sent to potential customers educating them on the company and what they had offer
- Follow- up with customer leads or previous customers
- Explain to customers how the company can help them not just sell to them
- Place phone calls to current customers to determine their satisfaction as well as receive customer suggestions
- Call potential customers to describe services offered
Technician support
Samsung (Alorica)
01.2019 - 03.2019
- Performed troubleshoot on cell phone models and processed phones for repair or replacement
- Provided optimal customer service and managed working fast pace environment
- Discussed with client and documented problems concerning cellphones unit
Seasonal ship from store associate
Target
11.2018 - 01.2019
- Stocked inventory as needed, dealt with returns from customers and restocking returned items packed and shipped customers’ orders
Sales Associate
Wal-Mart
10.2013 - 01.2018
- Assist 20-30 patrons daily with merchandise selections and customer service questions
- Stock, relocate, and display merchandise according to store standards and seasonal changes
- Adjust merchandise labels and price changes, process cash/credit payments, maintain a clean and orderly shopping environment, and assist other team members as necessary
Deli Associate
BI-LO
05.2010 - 10.2013
- Assisted customers with deli purchases and inquiries
- Prepared and stocked deli food items and maintained a clean and safe work environment
Marketing sales / Quality control specialist
Dial America Marketing Inc.
06.2005 - 01.2010
- Demonstrated mastery of outbound representative call script
- Developed effective relationships with call center department through effective communication
- Developed and maintained sales material and current product knowledge
- Demonstrated ability to interact and maintain effective working team relationships with company employees and supportive department
- Showed ability to respond promptly to customer needs
- Maintained administrative tasks involving installation and customer satisfaction
Education
Medical Assistant - Certificate
Virginia College
Greenville, SC05.2018
Skills
- Attention to detail Problem solving Communication Risk management Teamwork Compliance Attention to detail Time management customer relationship management written and verbal communication Technical Collaboration Computer literacy Relaible
Certification
- Registered Medical Assistant, American Medical Technologists, Pending Exam, 12/19
- CPR/BLS, Certificate, American Heart Association, Current
Externship Experience
Company Name, Anderson, SC, Medical Assistant Extern, Triaged and roomed patients, obtained vital signs, and prepared patients for exam, Collected urinalysis for lab testing, Obtained and documented all patient vitals, medications, allergies, and medical history in EHR, Completed patient follow-up for physician to review and scanned charts into GE system, Assisted Physician with the review of body systems: Neurological, physiological, and GI issues, Cleaned and stocked exam rooms daily to ensure an efficient flow and patient care, Communicated discharge instructions to patients before leaving facility
Accomplishments
Quarter 1 wow award 2020. Won over six epic awards over the quarters
Timeline
Td Bank N.A
Contact Center Representative
10.2019 - Current
Outbound Telecommunications sales support
CHARTER COMMUNCATIONS
03.2019 - 09.2019
Technician support
Samsung (Alorica)
01.2019 - 03.2019
Seasonal ship from store associate
Target
11.2018 - 01.2019
Sales Associate
Wal-Mart
10.2013 - 01.2018
Deli Associate
BI-LO
05.2010 - 10.2013
Marketing sales / Quality control specialist
Dial America Marketing Inc.
06.2005 - 01.2010
- Registered Medical Assistant, American Medical Technologists, Pending Exam, 12/19
- CPR/BLS, Certificate, American Heart Association, Current
Medical Assistant - Certificate
Virginia College
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