Ashantae Roddey
Rock Hill
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenged to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Doughnut Specialist
Krispy Kreme
02.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Assembler
Britax Child Safety
06.2021 - 01.2022
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Benefits Verification Specialist
DecisionPathHR / Lash Group
11.2020 - 04.2021
- Processed eligibility and benefits verification and authorization requests.
- Completed functional, end-to-end, regression and verification tests on various websites, applications, and platforms.
- Collaborated with supervisors to address any discrepancies found during the verification process of incoming shipments.
- Showcased attention to detail through thorough fact-checking and data verification processes within documents.
- Improved order accuracy through meticulous data entry and verification processes.
- Conducted thorough insurance verification processes, facilitating smooth transitions during patient visits.
- Make outbound calls to pharmacies and doctor's offices
Customer Service Representative
iQor
04.2014 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
Tilt Tray Inductor
Ross Distribution Center
03.2013 - 04.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06.2012
Skills
- Customer service
- Microsoft excel
- Communication skills
- Computer literacy
- Restaurant experience
- Microsoft word
- Documentation review
- Time management
- Guest services
- English
- Benefits verification
- Medical terminology
- Critical thinking
- Active listening
- Data entry
- Call management
- Prioritization
Timeline
Doughnut Specialist
Krispy Kreme
02.2022 - Current
Assembler
Britax Child Safety
06.2021 - 01.2022
Benefits Verification Specialist
DecisionPathHR / Lash Group
11.2020 - 04.2021
Customer Service Representative
iQor
04.2014 - 03.2019
Tilt Tray Inductor
Ross Distribution Center
03.2013 - 04.2014
High School Diploma -
Northwestern High School
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