
Dynamic Store Manager with a proven track record at TitleMax, consistently exceeding revenue targets through exceptional customer service and strategic upselling. Skilled in cash drawer management and financial record keeping, I excel in high-pressure environments while fostering team collaboration and addressing customer concerns with professionalism.
Exceeded monthly revenue and loan targets through strategic customer service and sales initiatives.
Assisted in managing shift operations in a fast-paced food environment to support team in providing quality customer service. Helped train staff on cash handling procedures and deposit processes. Addressed customer concerns with professionalism while maintaining composure under pressure.
Picked and packed customer orders following company standards and shipping procedures. Inspected products for quality and confirmed correct labeling prior to shipment.
Assisted over 100 customers each shift with product inquiries, returns, and purchases. Processed cash and credit card transactions while maintaining accurate daily register balance.
Microsoft Word (Word, Excel, Outlook) Certificate