Ashleigh Steen
Charleston
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
Francesca's
North Charleston, SC
12.2018 - 08.2020
- Led team in daily operations, ensuring efficient workflow and high-quality customer service.
- Mentored new staff, fostering skill development and promoting a positive team environment.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise placement.
- Developed initiatives to optimize store layout, enhancing customer experience and increasing foot traffic.
SHIFT MANAGER/KEY HOLDER
Palmetto Moon
08.2018 - 12.2018
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new employees on register to maximize sales, UPT, AST, and proficiency
- Assisted management with drafting sales reports, coordinating staff schedules and managing opening and closing procedures
Registered Behavior Technician
NOBA Services
Charleston, SC
11.2023 - Current
- Implemented individualized behavior intervention plans to improve client outcomes.
- Monitored and documented client progress using data collection methods and software systems.
- Evaluated program effectiveness, making recommendations for improvements based on observed behaviors.
Registered Behavior Technician (RBT)
Connec-to-Talk
Mount Pleasant, SC
03.2022 - 11.2023
- Utilized data collection methods to track client behavior and measure the effectiveness of interventions.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Registered Behavior Technician (RBT)
Delta Behavioral Group
Asheville, NC
08.2021 - 02.2022
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Maintained accurate documentation of client progress, ensuring compliance with regulatory standards and organizational policies.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Child Care Worker
Toy Box Daycare
Summerville, SC
01.2021 - 08.2021
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Developed and implemented engaging lesson plans tailored to diverse age groups.
- Established positive relationships with parents, providing regular updates on child progress.
Education
GED -
Charleston County School District
Skills
- Customer Service (3 years)
- Training & Development (5 years)
- Supervising Experience (5 years)
- Applied Behavior Analysis (5 years)
- Data Collection (5 years)
- Experience with Children (5 years)
Certification
- CPR Certification
- RBT Certification
- CPI Certification
Timeline
Registered Behavior Technician
NOBA Services
11.2023 - Current
Registered Behavior Technician (RBT)
Connec-to-Talk
03.2022 - 11.2023
Registered Behavior Technician (RBT)
Delta Behavioral Group
08.2021 - 02.2022
Child Care Worker
Toy Box Daycare
01.2021 - 08.2021
Assistant Team Leader
Francesca's
12.2018 - 08.2020
SHIFT MANAGER/KEY HOLDER
Palmetto Moon
08.2018 - 12.2018
GED -
Charleston County School District