ASHLEY A B BAN
Great Falls
Summary
Courteous and professional call center customer service representative dedicated to customer satisfaction. Dedicated, with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator, with a strong background in cultivating positive relationships and exceeding goals. Dependable employee seeking an opportunity to expand skills and contribute to the company's success. Considered hardworking, ethical, and detail-oriented.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level call center customer service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Super 8 by Wyndham
12.2019 - 01.2021
- Prepared daily reports on bookings, cancellations, arrivals, and departures for management review
- Informed guests of on-site entertainment, services and available amenities
- Maintained up-to-date knowledge of hotel facilities, services and hours of operation
- Escalated problems or unusual matters to supervisor for prompt corrective action
- Accepted letters and packages, distributing to relevant departments or persons
- Uphold accurate record-keeping, accounting and payment handling
- Addressed guests' special requests for specific accommodations and presented alternative options
- Assigned room keys, received telephone messages and scheduled wake-up calls
- Assigned appropriate guest room accommodations during hotel check-in
- Collected and distributed messages for guests and staff
- Resolved guest complaints to maintain satisfaction with property services
- Maintained accurate accounts through consistent charge posting and billing practices
- Verified room readiness for new guests by coordinating with housekeeping services
Cashier
BI-LO
04.2012 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
Midlands technical college
Winnsboro, South Carolina04.2014
Skills
- Customer service
- Call center
- Decision Making
- Active Listening
- Problem-Solving
- Multitasking
- Computer Skills
- Multi-line phone systems
- Computer skills
- Teamwork and collaboration
- Problem-solving skills
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Active listening
Certification
I successfully completed an online, non-credit professional certificate through CVS Health for call center customer service
I completed four courses: Introduction to Customer Service
Interacting with customers
Call Center Customer
Service
Preparing for Your Call
Center Customer Service
Role
Languages
English
Native or Bilingual
Timeline
Hotel Front Desk Clerk
Super 8 by Wyndham
12.2019 - 01.2021
Cashier
BI-LO
04.2012 - 07.2014
GED -
Midlands technical college
I successfully completed an online, non-credit professional certificate through CVS Health for call center customer service
I completed four courses: Introduction to Customer Service
Interacting with customers
Call Center Customer
Service
Preparing for Your Call
Center Customer Service
Role
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