ASHLEY ANDERSON
Andrews
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
8
8
Certifications
Work History
AP Operations (Claims)
Walmart
Mount Pleasant
06.2020 - Current
- Oversaw claim investigations, ensuring accuracy and compliance with company policies.
- Collaborated with cross-functional teams to resolve complex claim issues efficiently.
- Established quality controls to improve consistency and compliance in claim workflows.
- Improved operational efficiency in the claims department by streamlining processes and reducing turnaround times.
Tax Specialist Level 3
H&R Block
Charleston
10.2017 - 02.2020
- Prepared precise and compliant tax returns in accordance with federal, state, and local regulations.
- Conducted detailed, in-person tax interviews to accurately assess client financial situations and ensure proper filing outcomes.
- Guided clients through IRS audit documentation requirements and resolution steps, ensuring compliance and clarity.
- Strengthened client retention and promoted value-added products and services, contributing to business growth.
- Mentored team members, enhancing skill development and maintaining consistent service quality.
Customer Service Representative
Circle K
Mount Pleasant
11.2016 - 12.2019
- Delivered exceptional customer service through prompt assistance, resolution of concerns, and creation of positive shopping experiences.
- Coordinated with vendors and executed restocking efforts to ensure organized shelves and fully stocked product displays.
- Reconciled daily sales reports, verified accuracy, and identified discrepancies to facilitate smooth store operations.
Education
Bachelor of Science - BUSINESS ADMINISTRATION
Southern New Hampshire University
Manchester, NH03-2023
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Virginia College
Spartanburg, SC08-2014
BACHELOR OF SCIENCE - ACCOUNTING
University of Phoenix
Phoenix, AZSkills
- Accounting and financial analysis
- Financial reporting and tax compliance
- Auditing and regulatory compliance
- Data entry and analysis
- Microsoft Office proficiency
- Organizational skills and time management
- Effective communication and customer service
- Attention to detail
- Risk assessment
- Data analysis
- Process improvement
- DMAIC Framework
- SIPOC Analysis
Affiliations
• National Society of Leadership (SNHU), 2022
• International Business Honor Society of Delta Mu Delta, 2022
Dean's List
• International Business Honor Society of Delta Mu Delta, 2022
Dean's List
Certification
Lean Six Sigma Green Belt
Timeline
AP Operations (Claims)
Walmart
06.2020 - Current
Tax Specialist Level 3
H&R Block
10.2017 - 02.2020
Customer Service Representative
Circle K
11.2016 - 12.2019
Bachelor of Science - BUSINESS ADMINISTRATION
Southern New Hampshire University
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Virginia College
BACHELOR OF SCIENCE - ACCOUNTING
University of Phoenix