Ashley Bayne
Simpsonville
Summary
Experienced customer service professional with over 5 years in customer relations. Known for energetic and personable approach. Proven ability to excel independently under pressure with heavy workloads. Seeking to collaborate across various business lines to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
RESOURCE OFFICER STA
TD AUTO FINANCE
01.2025 - Current
- Provides thorough, clear instructions and oversight for account inquires to customers and agents.
- Assist TD branch employees when support or guidance is needed.
- Collaborate with other departments to ensure customer needs are being met.
- Monitor and evaluate calls to provide coaching and feedback to agents.
- Complete administrative duties of requests submitted daily.
CUSTOMER SERVICE REPRESENTATIVE/AMBASSADOR
TD AUTO FINANCE
03.2023 - Current
- Handles 75+ customer interactions on the phone, per day, giving detailed, personalized, and friendly service to ensure customer satisfaction.
- Maintains and exceeds established quality, compliance, and customer service standards.
- Participates in ongoing training to stay up to date on procedures and customer service best practice.
- Provides detailed information about title and lien status.
- Supports onboarding of new hires by being a floor ambassador to provide on-the-job training.
- Coach and mentor team members by performing call listening and call feedback.
- Directs team huddles and coaches' procedure to colleagues.
- Accepted into Lift Cohort 2024
WOW SUPPORT II
TD BANK
07.2022 - 03.2023
- Took ownership of Customer concerns and resolved Customer issues at first point of contact.
- Assisted core agents with account detail and resolution to account issues.
- Provided Retail Store Support with program assistance.
- Filed claims to assist customers with disputed transactions.
- Assisted Cross Boarder Customers with wire inquiries and transfers.
- Displayed positive, professional tone, exhibited empathy, when required, delivered key attributes and provide a Wow! Experience for the customer.
CUSTOMER SERVICE REPRESENTATIVE/AMBASSADOR
TD AUTO FINANCE
03.2021 - 07.2022
- Handled 75+ customer interactions on the phone, per day, giving detailed, personalized, and friendly service to ensure customer satisfaction.
- Took payment information and other pertinent information such as address and phone numbers.
- Provided accurate, valid, and complete information by using the correct methods/procedures.
- Met personal / team targets and call handling quotas.
- Participated as an ambassador for new hires after 8 months within TDAF.
- Directed weekly huddles.
ASSISTANT GENERAL MANAGER
SIDEWALL PIZZA COMPANY
02.2020 - 01.2021
- Oversee all in-service restaurant operations.
- Supervised servers, bartenders, and support staff during the shift
- Worked closely with Sidewall owners and other managers to improve customer experience, product offerings, operations, employee experience, and profitability.
CONSULTANT
ABSOLUTE RESTAURANT CONSULTANTS
01.2013 - 04.2015
- Improved employee hiring and training process while following new business strategies.
- Offered plans, advice, and support for improving all aspects of the restaurant.
- Met with assigned clients when needed and performed an initial assessment of problematic situations.
Education
MARKETING & COMMUNICATIONS
GREENVILLE TECHNICAL COLLEGE
Skills
Time Management
Attention to Detail
Multitask
Delegation
Oral and Written Communication
Problem Solving
Data Entry
Critical Thinking
Organizational skills
Accomplishments
- 2022 Q2 Rising Star Winner
- 2024 Q1 Epic Winner
- 2024 WOW! Winner
- Graduate of the Lift Program 2024 Cohort
Timeline
RESOURCE OFFICER STA
TD AUTO FINANCE
01.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE/AMBASSADOR
TD AUTO FINANCE
03.2023 - Current
WOW SUPPORT II
TD BANK
07.2022 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE/AMBASSADOR
TD AUTO FINANCE
03.2021 - 07.2022
ASSISTANT GENERAL MANAGER
SIDEWALL PIZZA COMPANY
02.2020 - 01.2021
CONSULTANT
ABSOLUTE RESTAURANT CONSULTANTS
01.2013 - 04.2015
MARKETING & COMMUNICATIONS
GREENVILLE TECHNICAL COLLEGE
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