Ashley Coleman
Elgin
Summary
Ophthalmic Tech/ administrative assistants who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Certified Ophthalmic professional with strong expertise in patient care, diagnostic testing, and clinical procedures. Adept at collaborating with medical teams to ensure optimal patient outcomes. Reliable, adaptable, and results-driven with focus on precision and patient satisfaction. Skilled in maintaining high standards in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
Prisma Health Ophthalmology (4 Medical Park)
Columbia, SC
07.2021 - Current
- Conducted preliminary eye examinations, gathering essential patient data for physician review.
- Educated patients on ocular health and proper contact lens care, enhancing patient understanding and compliance.
- Maintained and sterilized ophthalmic instruments to uphold safety standards and facilitate effective procedures.
- Collaborated with healthcare team to coordinate treatment plans, improving overall patient care experience.
- Implemented electronic medical record system updates, enhancing accuracy of patient information management.
- Trained new staff on clinic protocols and best practices, fostering a knowledgeable support team.
- Streamlined appointment scheduling processes, reducing wait times and improving patient satisfaction ratings.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
Certified Ophthalmic Assistant
Columbia Eye Clinic
Columbia, SC
03.2016 - 07.2021
- Conducted preliminary eye examinations, gathering essential patient data for physician review.
- Educated patients on ocular health and proper contact lens care, enhancing patient understanding and compliance.
- Maintained and sterilized ophthalmic instruments to uphold safety standards and facilitate effective procedures.
- Collaborated with healthcare team to coordinate treatment plans, improving overall patient care experience.
- Implemented electronic medical record system updates, enhancing accuracy of patient information management.
- Trained new staff on clinic protocols and best practices, fostering a knowledgeable support team.
- Streamlined appointment scheduling processes, reducing wait times and improving patient satisfaction ratings.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
Store Manager
Tripp’s Fine Cleaners
Columbia, SC
05.2015 - 03.2016
- Verified that all storage areas and carts were clean and organized.
- Verified that all customers received receipts for their purchases.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Trained new sales associates.
- Welcomed customers into the store and helped them locate items.
- Strategically scheduled team members to always maintain optimal staffing levels.
- Answered customer telephone calls promptly and in an appropriate manner.
Customer Service Advocate
Verizon Wireless
Elgin, SC
01.2014 - 05.2015
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched, and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved service, pricing, and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
Front office Assistant
Palmetto Health
Columbia, SC
03.2011 - 03.2014
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Obtained information about clients' medical history, drug history, complaints, and allergies.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy, and safe environment.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO11-2025
Associate of Science - Business Administration
Colorado Technical Institute
Colorado Springs10-2022
High School Diploma - General studies
Lugoff Elgin High School
Lugoff, SC05-2009
Skills
- Management
- Problem solving
- Communication
- Leadership
- Ophthalmic terminology
- Surgical assisting
- Ophthalmic imaging
- Patient scheduling
- Insurance verification
Accomplishments
- Collaborated with team of 20+ in the development of triage workflow, which has become highly successful.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- COA - Certified Ophthalmic Assistant
- OSC- Ophthalmic Scribe Certification
Timeline
Certified Ophthalmic Assistant
Prisma Health Ophthalmology (4 Medical Park)
07.2021 - Current
Certified Ophthalmic Assistant
Columbia Eye Clinic
03.2016 - 07.2021
Store Manager
Tripp’s Fine Cleaners
05.2015 - 03.2016
Customer Service Advocate
Verizon Wireless
01.2014 - 05.2015
Front office Assistant
Palmetto Health
03.2011 - 03.2014
Bachelor of Science - Healthcare Management
Colorado Technical University
Associate of Science - Business Administration
Colorado Technical Institute
High School Diploma - General studies
Lugoff Elgin High School