Ashley Ford
Patrick
Summary
Results-driven professional with extensive experience in human services, healthcare, and behavioral management, adept at supporting families and individuals facing crises or social exclusion. Demonstrated expertise in fostering positive and respectful relationships with clients, families, providers, and colleagues. Exceptional verbal and written communication skills, complemented by strong listening abilities, facilitate effective collaboration and understanding. Committed to delivering compassionate support while navigating complex challenges in diverse environments.
Overview
2025
2025
years of professional experience
Work History
Behavioral Health Case Worker
AmeriHealth Caritas
- Provided comprehensive case management services to clients with behavioral health needs, facilitating access to resources and support services.
- Conducted thorough assessments to identify client needs and develop tailored treatment plans aimed at improving mental health outcomes.
- Collaborated with multidisciplinary teams to coordinate care and promote recovery-focused strategies for clients.
- Collaborated with community organizations to enhance service delivery and address gaps in client care.
- Supported claims management by reviewing documentation for accuracy.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Reproductive Health Patient Navigator
CareSouth Carolina, Inc.
04.2024 - 12.2024
- Developed and maintained relationships with healthcare providers to enhance service delivery and patient care.
- Facilitated patient access to reproductive health services by providing comprehensive navigation support and resources.
- Coordinated educational workshops and outreach programs to raise awareness about reproductive health options.
- Evaluated patient feedback to identify areas for process improvement in navigation services.
- Monitored patient progress and addressed barriers to ensure adherence to treatment plans.
- Provided education on preventive health measures to promote wellness among patients.
- Assisted patients in navigating healthcare systems and understanding treatment options.
- Coordinated patient care plans to enhance access to services and resources.
Healthy Kids Project Director
CareSouth Carolina, Inc.
09.2022 - 04.2024
- Implemented data collection methods to track program outcomes and improve service delivery.
- Developed performance metrics to assess project success and team productivity.
- Utilized social media and digital marketing strategies to raise awareness and engage families in health programs.
- Led cross-functional teams to develop and implement strategic project plans.
- Managed resource allocation and budget oversight for multiple concurrent projects.
HIV Medical Case Manager
Caresouth Carolina, Inc.
08.2020 - 09.2022
- Coordinated care plans for clients living with HIV, ensuring adherence to treatment protocols.
- Monitored client progress through regular follow-ups and assessments to enhance health outcomes.
- Collaborated with healthcare providers to facilitate access to necessary medical services and resources.
- Educated clients on disease management, medication adherence, and available support services.
Community Health Worker
Caresouth Carolina, Inc.
10.2016 - 08.2020
- Conducted outreach programs to educate community members on health resources and services.
- Assisted clients in navigating healthcare systems and accessing necessary services.
- Collaborated with local organizations to promote health initiatives and engage community participation.
- Monitored client progress and provided follow-up support to ensure adherence to care plans.
- Assisted patients and community with Medicaid and/or ACA enrollment.
Education
Bachelor of Science - Business Administration
Capella University
Minneapolis, Minnesota05-2020
Skills
- Conflict Resolution
- Critical Thinking
- Healthcare marketing
- Risk Management
- Leadership
- Training and Mentor
- Problem-solving
- Data confidentiality
- Decision-making
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Organizational skills
- Team building
Timeline
Reproductive Health Patient Navigator
CareSouth Carolina, Inc.
04.2024 - 12.2024
Healthy Kids Project Director
CareSouth Carolina, Inc.
09.2022 - 04.2024
HIV Medical Case Manager
Caresouth Carolina, Inc.
08.2020 - 09.2022
Community Health Worker
Caresouth Carolina, Inc.
10.2016 - 08.2020
Behavioral Health Case Worker
AmeriHealth Caritas
Bachelor of Science - Business Administration
Capella University