Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Gadson

Sumter

Summary

Dedicated and personable customer service professional with 6 years of experience delivering exceptional customer service, with extensive experience in industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport. Skilled in data entry, scheduling, and multitasking, with a proven ability to manage high-pressure environments while maintaining organization and clear communication. Motivated to maintain customer satisfaction and contribute to company success. Seeking a front desk receptionist role to leverage strong interpersonal skills and organizational expertise in providing seamless administrative support and a welcoming customer experience.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Dick's Sporting Goods, Inc
Sumter
04.2023 - 03.2025
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.

Front Office Receptionist

Rogers Appliance
Sumter
09.2016 - 06.2021
  • Processed payments for services rendered accurately and efficiently.
  • Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
  • Received payments from customers and processed credit card transactions accurately.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Greeted customers and visitors in a professional manner.
  • Organized office supplies and maintained inventory levels.
  • Ensured that front desk area was well organized at all times.
  • Provided excellent customer service to all guests.
  • Entered new client data into database systems accurately.
  • Assisted with administrative tasks such as filing documents, photocopying, faxing.
  • Answered office phone and emails to schedule appointments, answer questions and document information.

Education

High School Diploma -

Manning High School
Manning, SC
06-2008

Some College (No Degree) - Medical Assistant

Central Carolina Technical College
Sumter

Skills

  • Customer feedback
  • Problem solving
  • Communication skills
  • Customer service
  • Order processing
  • Data entry
  • Scheduling appointments
  • Payment processing
  • Inbound and outbound calling
  • Opening and closing accounts
  • Typing proficiency
  • Retail sales customer service

Timeline

Customer Service Representative

Dick's Sporting Goods, Inc
04.2023 - 03.2025

Front Office Receptionist

Rogers Appliance
09.2016 - 06.2021

High School Diploma -

Manning High School

Some College (No Degree) - Medical Assistant

Central Carolina Technical College

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Ashley Gadson