Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ashley Gonzalez

Spartanburg

Summary

Dynamic retail associate manager with a proven track record at T-Mobile, excelling in store operations and staff training. Expert in sales coaching and customer engagement, driving significant sales growth through effective upselling techniques. Recognized for fostering teamwork and enhancing the shopping experience, while maintaining high standards of cleanliness and organization.

Overview

7
7
years of professional experience

Work History

Retail Associate Manager

T-Mobile
02.2025 - Current
  • Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
  • Increased sales through effective upselling techniques and in-depth product knowledge.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.

Mobile Expert

T-Mobile
04.2024 - 02.2025
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.

Telesales Representative

Spectrum
07.2022 - 07.2023
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.
  • Overcame objections using friendly, persuasive strategies.
  • Strengthened brand reputation by delivering exceptional service during each interaction with clients.
  • Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.

Telesales Representative

Verizon
08.2018 - 08.2021
  • Improved product knowledge, attending regular training sessions and staying updated on industry trends.
  • Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects.
  • Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
  • Supported team members in achieving shared goals, contributing to a collaborative work environment.
  • Promoted high-quality products confidently knowing they would meet customer''s expectations based on thorough research conducted beforehand.

Education

Dorman High School
Roebuck

Skills

  • Store operations
  • Staff training and development
  • Delegation and supervision
  • Operations management
  • Promotions and marketing
  • Sales coaching
  • Customer engagement
  • Sales monitoring
  • Time management
  • Multitasking
  • Sales target achievement
  • Teamwork
  • Problem-solving

Accomplishments

  • Winner Circle T-Mobilen(2024)
  • Winner Circle Verion (2019 & 2020)
  • Trainer (Verizon)
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Associate Manager

T-Mobile
02.2025 - Current

Mobile Expert

T-Mobile
04.2024 - 02.2025

Telesales Representative

Spectrum
07.2022 - 07.2023

Telesales Representative

Verizon
08.2018 - 08.2021

Dorman High School

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Ashley Gonzalez