Ashley Horton
Fort Mill
Summary
Dedicated professional with a strong background in customer service management. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Dispatcher
CMS
Longwood
04.2023 - Current
- Monitored alarm systems for signs of unauthorized access or emergencies.
- Coordinated response efforts with local emergency services during incidents.
- Documented alarm events and responses in real-time for accurate record-keeping.
- Communicated effectively with customers to assess situations and provide guidance.
- Operated dispatch software to track alarm signals and manage incident reports.
- Ensured compliance with local laws governing use of police radios.
- Maintained contact with supervisors throughout shift to report progress and any pertinent information relating to the situation at hand.
Customer Service Manager
Walmart
West Palm Beach
01.2017 - 04.2023
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Trained and developed team members on customer service best practices.
- Oversaw daily operations of the customer service department at Walmart.
- Collaborated with management to address customer feedback and concerns.
- Monitored service metrics to identify areas for improvement in performance.
- Coordinated scheduling and staffing for optimal team performance during peak hours.
- Facilitated communication between departments to streamline issue resolution processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
General Manager
Papa Johns
West Palm Beach
04.2008 - 01.2017
- Oversaw daily operations to ensure smooth workflow and team performance.
- Managed budgeting processes to allocate resources effectively across departments.
- Conducted staff training sessions to improve skills and knowledge across roles.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Education
High School Diploma -
LC BIRD HIGH SCHOOL
Richmond06-2001
Skills
- Alarm monitoring
- Dispatch software
- Customer relationship management
- Performance metrics
- Staff training
- Effective communication
- Team leadership
- Data entry
- Time management
- Problem-solving
- Training new hires
- Schedule management
- Call handling
Timeline
Dispatcher
CMS
04.2023 - Current
Customer Service Manager
Walmart
01.2017 - 04.2023
General Manager
Papa Johns
04.2008 - 01.2017
High School Diploma -
LC BIRD HIGH SCHOOL