Ashley L. Stocker
Cayce
Summary
To obtain a position within a growing company/organization that will allow me to utilize my administrative skills to promote the highest level of customer service to all clients and customers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
First Source, Liberty Dental
09.2025 - Current
- Review, interpret, and explain dental insurance benefits, policy limitations, and coverage details to patients and dental offices.
- Process insurance claims, investigate denied or delayed claims, and assist with resubmitting claims for proper reimbursement.
- Handle high-volume calls from patients, dental professionals, and brokers to resolve questions regarding coverage, claims status, or payment issues.
- Maintain accurate member records in Customer Relationship Management (CRM) systems and assist with processing payments or billing adjustments.
- Request and verify prior authorizations for complex treatments.
- Act as a liaison between the insurer and dentists, providing support on dental plan coverage, in-network status, and billing questions.
Front Desk Receptionist
JES Elite Enterprises
09.2022 - 08.2025
- Welcome visitors, assessing their renovation needs, answering questions about products or services, and directing them to specialists.
- Answering, screening, and forwarding phone calls; managing the main email inbox; and responding to social media inquiries.
- Booking, confirming, and rescheduling on-site estimates and showroom appointments for designers or project managers.
- Data entry into Customer Relationship Management (CRM) software, preparing client contracts, and filing project documents.
- Maintaining a tidy reception and showroom area, displaying brochures, and ensuring sample materials are organized.
- Coordinating with subcontractors, suppliers, and field staff regarding deliveries or project updates.
- Receiving and distributing mail, signing for deliveries, and managing outgoing packages.
Call Center Representative
Greenville Casualty Insurance
06.2021 - 08.2022
- Process endorsements, policy changes, renewals, and cancellations, ensuring accuracy in company systems (e.g., Applied Epic).
- Answer inbound calls/emails regarding policy coverage, billing, and coverage exclusions.
- Gather initial claim information (FNOL), explain procedures, and follow up with claims adjusters.
- Build rapport with clients, educate them on coverage options, and identify opportunities for cross-selling (e.g., auto-to-home bundling).
- Maintain accurate records of client interactions, ensuring compliance with state and company regulations.
Appointment Scheduler
Family Medicine Centers
01.2020 - 07.2022
- Manage daily, weekly, or monthly calendars, booking appointments, procedures, or consultations.
- Respond to phone calls and emails professionally, greeting clients, and providing pre-appointment instructions.
- Accurately update patient/client records, including demographic and insurance information.
- Conduct confirmation calls/emails and manage cancellations, ensuring minimal gaps in schedules.
- Resolve scheduling conflicts efficiently under pressure.
Education
Bachelor’s - Health Administration
University of South Carolina Spartanburg
12-2022
Diploma - undefined
Easley High School
05-2016
Skills
- Adobe Acrobat, Excel, Word, Outlook, Power Point Access
Personal Information
Highly motivated, creative, and energetic with six (6) years of experience in the administrative, customer service and insurance fields. Recognized for exceeding organizational/administrative goals utilizing solid communication, interpersonal, and team-building skills.
Timeline
Customer Service Representative
First Source, Liberty Dental
09.2025 - Current
Front Desk Receptionist
JES Elite Enterprises
09.2022 - 08.2025
Call Center Representative
Greenville Casualty Insurance
06.2021 - 08.2022
Appointment Scheduler
Family Medicine Centers
01.2020 - 07.2022
Diploma - undefined
Easley High School
Bachelor’s - Health Administration
University of South Carolina Spartanburg